Job Description

The Senior Principal Tech Support Specialist completes assignments and directs the work activities of others in the Technical Support discipline. They can solve unique and complex problems and act as a subject matter expert. The Senior Principal Tech Support Specialist can work autonomously within established procedures and practices. The Senior Principal Tech Support Specialist can lead others to solve complex problems and use analytical thought to exercise judgment and identify innovative solutions. They directly impact the achievement of customer, operational, or service objectives.

Key Tasks and Responsibilities:

• Manage a team of Level 2 support and Level 3 Hyperion support resources in the offshore/onshore model (Houston TX and Kolkata India)
• This leader and team are responsible for providing functional and technical support to finance users across the globe
• Responsible for global support in such areas as actual loading, Forecast modeling, Consolidation and planning, and Management Reporting
• Responsible for managing all processes during monthly, quarterly, and annual reporting of actuals and forecasting
• Responsible for supporting the fiancé team responsible for producing the monthly reporting package and narrative for executive management
• Responsible for managing obsolescence/software upgrades in the Hyperion suite of products
• Day-to-day Management of metadata, data mappings, business rules, substitution variables, etc.
• Must be able to work with Hyperion vendor (Oracle) to pursue vendor support when necessary
• Support internal and external audits, control reviews, risk assessments, and reporting as required
• Track and manage action plans for the resolution of issues identified during assessments and audits
• Advocate for and actively promote the success of the ISO certification program
• Perform analysis and reporting of compliance gaps
• Assist in the implementation of action plans and provide compliance support to projects to improve the performance of IT controls
• Work with other departments within IT to obtain the required evidence for SOX controls
• Perform analysis on SOX control evidence to ensure all controls have been performed according to the requirements
• Work with both internal and external auditors to provide evidence of compliance
• Prioritize vulnerabilities based on the risk to company information systems and data
• Assess, analyze, and manage cyber risks
• Follow up on remediation activities to ensure identified risks are mitigated
• Review IT risks and controls to develop improvement plans
• Assist with the development of security awareness communications
• Assist with the development, improvement, periodic review, and updating of cyber security policies, standards, and procedures

Essential Qualifications and Education:

• Minimum Bachelor’s degree in computer science, computer engineering, or related field or equivalent work experience
• ITIL certification preferred
• CISSP certification preferred (applicable for security professional)
• CCNA certification preferred (applicable for network professional)
• 5+ years of work experience; work experience can be waived with higher than minimum Degree requirement met
• PMP or Six Sigma certification a plus
• The ideal candidate will have a strong finance and accounting background, coupled with a strong track record in administering and implementing Hyperion-related technology projects in large and complex environments
• High service level expectations in support of Hyperion Financial Systems and the user community require a strong professional presence
• Knowledge about ITSM processes: Incident, Change, Release Management, and Service Level Agreement management
• Industry certifications are a definite plus. The highest preference will be given to CISSP, CISA, CRISC, CISM, and CCSP.
• 3-5 years of experience performing IT Audits or Information Security control assessments
• 6-8 years of experience in IT (cyber security, IT controls, infrastructure, networking)
• Strong knowledge of information security frameworks such as ISO 27001, NIST CSF
• Experience with GRC tools
• Oil and Gas industry experience preferred
• Ability to identify cyber risks and recommend or evaluate controls
• Strong knowledge of auditing processes/procedures
• Ability to balance detail with departmental goals/objectives
• Ability to coordinate and perform multiple tasks/projects simultaneously, balancing priorities and deliverables
• Demonstrated ability to work in teams with a collaborative interpersonal style as well as the ability to work independently with minimal supervision
• Competent interpersonal skills, demonstrating the ability to lead projects and mentor others
• Ability to liaise with individuals across a wide variety of operational, functional, and technical disciplines
• Organizational and time management skills
• Knowledge of business continuity, contingency planning, and disaster recovery principles
• Thorough knowledge of computer, applications, cloud, and networking principles

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Lutech Resources has over 25 years’ experience providing tailor made recruitment and integrated resource management to leading Engineering, Energy and Manufacturing sector companies worldwide. We set ourselves apart from others in the industry by building long term relationships with both our clients and candidates based on a mutual understanding of their targeted industry and a passion for excellence. With every engagement, our goal is to quickly place qualified talent with the best suited employer. We have a genuine understanding of candidates and clients’ needs. Along with a dynamic and effective service, we strive for positive outcomes for everyone, every time.