Brown's Hotel, part of the Rocco Forte Hotels group, is London's first hotel, opening in 1832 on Albemarle Street. With a rich history, it has become a prestigious landmark, welcoming distinguished guests. Located in the heart of Mayfair, it offers easy access to Bond Street’s luxury boutiques, Dover Street Market, The Royal Academy of Arts, and independent galleries. Brown's embodies Rocco Forte Hotels' philosophy of blending local character with world-class hospitality.
Rocco Forte Hotels are a collection of iconic hotels that respects the individuality of location and its team members, encouraging them to be their natural selves while providing a local, authentic experience to our guests.
Join us as a Luggage Porter at Brown's Hotel London and enhance guests’ stays with your local knowledge and five-star service. You’ll ensure smooth luggage delivery, offer personalized recommendations, and work closely with the Concierge and Doorman teams to provide a seamless guest experience.
As a valued part of the Forte family, you will:
Deliver smooth and efficient luggage handling for guests upon arrival and departure
Provide personalized local recommendations to enhance the guest experience
Collaborate with the Concierge, Doorman, and other hotel teams to ensure seamless service
Maintain a professional and welcoming attitude at all times
Ensure timely delivery and collection of luggage to and from guest rooms
Assist with storing and retrieving guest luggage as needed
Keep the luggage area organized and secure
Anticipate guest needs and exceed expectations with a focus on exceptional service
Who We Are Looking For
We are seeking an enthusiastic and dedicated individual who is passionate about celebrating the individuality of our hotels and guests. We are looking for a team member who brings:
A warm, friendly, and approachable individual with a passion for guest service
Experience in a similar role, preferably within luxury hospitality
Strong communication skills and the ability to work well in a team
Knowledge of the local area and an eagerness to share recommendations with guests
Proactive, with the ability to anticipate and meet guest needs
A professional appearance and a positive, can-do attitude
Flexible and adaptable, with a commitment to delivering exceptional service
A desire to contribute to a world-class hotel experience and represent Rocco Forte Hotels with pride
Why join us at Rocco Forte Hotels?
Being part of Rocco Forte Hotels means engaging in a career where passion and dedication are recognised and rewarded, making it an ideal place for those seeking growth and excellence in the hospitality industry.
Working with us provides access to the following perks:
Discounted rates across our collection of iconic hotels - £25/€30 per night
50% discount on Food and Beverage, 25% discount on Spa Treatments & 20% discount on Health Spa products
Extensive learning and development opportunities
Meals on duty
Social activities and events
Recognition programs & Annual awards
Pension Scheme
Season Ticket Loan / Cycle to Work Scheme
Employee Assistance Programme
Ready to take your next step in your career?
Apply now to become a valued part of Rocco Forte Hotels, an inspirational place to work, known for its commitment to excellence and a sense of familiar family culture everywhere, combined with the passion, commitment and desire from team members to delight guests and serve one another.
In much more than a name, Rocco Forte Hotels is the #ForteFamily.
At its head are Sir Rocco, his sister Olga and his three children. Behind it are four generations of Forte hoteliers.
It is in every way a family business; a shared love evident in every Rocco Forte Hotel – each exuding the Forte’s innate Anglo-Italian style, sophistication, and warmth. And each welcoming you as a guest of the family.
Rocco Forte Hotels presently has 16 luxury properties 12 leading destinations. Each hotel exudes the Forte philosophy: open, intuitive service; airy, elegant design that speaks to its location; exceptional offerings in food, drink, spas and experiences; and a signature Anglo-Italian style, sophistication and warmth. Our properties are supported by our central support office located on Jermyn Street in the heart of London. Our team is a family of individuals, with a family of hoteliers that care, at the head of the company. Together we are generous, open and genuine in spirit, with our guests and with one another.
At Rocco Forte Hotels, we are committed to giving our Team Members the skills and support required to deliver unrivalled service, and most importantly, to grow in their careers. We also like giving our Team Members the very best benefits.
