Job Description

Armstrong Collective is the parent company of Rocky Mountaineer (RM) and Canyon Spirit, unforgettable rail experiences in Western Canada and the American Southwest. Since 1990, we have grown to become the largest privately-owned luxury rail company in the world, having welcomed over 2.4 million guests onboard. We are committed to living our values: Create Meaningful Moments, Be One Team, Achieve Extraordinary Outcomes. We foster a work environment of respect, integrity, and honesty; where diversity is valued, and talent is developed to support the growth of our team members and our company.

Purpose

As a Luggage Host you are responsible for providing excellence in guest satisfaction through direct service to guests at the assigned destination. The primary purpose of this position is to deliver luggage handling services to ensure all guest luggage is safely and accurately delivered to/picked up from hotels or loaded into transport trucks. You will also assist at our Stations with the boarding/de-boarding of our trains by providing assistance to guests and other team members.

This position is deemed Safety Sensitive since regular access to an active railway area is required. The Luggage Host is part of the Destinations Guest Operations (DGO) team, responsible for the health and safety of colleagues, guests, the public, property, and the environment.

Schedule

Sundays

Early afternoon

Mondays - Fridays

Early morning and early afternoon.
Priority shifts: Mondays & Fridays 7:30am - 10:30am, Wednesdays 2:00pm - 5:00pm

Saturdays

Early morning

Key Areas of Accountability

Guest Experience

• Luggage Handling: Manage the journey of our guest luggage with care, making sure every guest’s belongings are safely handled.
• Train Arrivals/Departures: Assist at train arrivals/departures by providing help to guests with mobility requirements, marshalling motorcoaches and other tasks as required.
• Station/Guest Centre Aesthetics: Take pride in maintaining the high standards of cleanliness at our Stations and Guest Centres, creating a welcoming environment for everyone.
• Communication and Problem Solving: Identify issues when they arise and work with other team members/management to promptly resolve.
• Special & Mobility Guest Requirements: Play a crucial role in tailoring experiences for guests with special requirements, ensuring that their journey is comfortable and memorable.

Leadership and Engagement

• Help foster a safe, respectful, and positive work environment, supporting team orientation, training, and communication.
• Uphold RM brand standards and contribute to team motivation, relationship-building, and goal achievement.
• Collaborate with station management to recommend and implement guest experience improvements.

Safety and Security

• Ensure adherence to RM safety and security standards, promoting a culture of safety and assisting in emergency response procedures.
• Report and support investigations of workplace incidents promptly and accurately.

Qualifications

Education/Certifications/Knowledge

• Valid Class 5 AB or BC Driver’s License with demonstrated safe driving record (asset)
• Second language an asset

Skills & Experience

• Experience in customer service

• Professional communication skills, both verbal and written
• Ability to multitask and take initiative
• Ability to work independently and as part of a team
• Highly organized with strong attention to detail
• Energetic, motivated, hardworking and committed to guest service

Work Environment

• Safety-sensitive environment with exposure to railway operations
• Early mornings, evenings, weekends, and split shifts; possible overtime
• Must be able to push, pull, lift and carry up to 50 pounds
• Required outdoor work in a variety of weather conditions
• Must be legally authorized to work in Canada through the end of the season (until mid-October)

Perks and Benefits

• Health Care Spending Account (starts at $300)
• Friends and family rail tickets and packages discount
• Two annual complimentary rail passes (beginning your 2nd season)
• Seasonal wage increases
• Work shoes reimbursement
• Exclusive discount with various partners on Perkopolis
• Growth opportunities
• Fun and inclusive team environment

Hourly wage: $22.24/Hour

The company is an equal opportunity employer, driven by our values of Creating Meaningful Moments, Being One Team, and Achieving Extraordinary Outcomes. Our strong company culture supports our vision of a diverse, open, safe, and respectful workplace. We celebrate diversity and are committed to creating an inclusive environment for all team members. If you require any accommodation during the application process or throughout your employment, please let us know. We will work with you to ensure your needs are met and to create a supportive environment.

Please ensure to opt-in for text messages when you apply in order to receive interview updates.

This job description is not exhaustive of all duties and will encompass additional duties assigned. Responsibilities, title, reporting structure and duties may be changed in response to business requirements.

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