Job Description

The LTL Western Team Lead (TL) is responsible for overseeing the LTL Operations team for their assigned Network. This includes supporting each team member with day-to-day execution, escalation, and assisting them in their personal development. The TL is also responsible for the regional LOS, maintaining internal relationships, partner carrier development, cost management, and operational efficiency.

Specific Responsibilities include:

People Development and Support:

• Monitor, evaluate, and advise on day-to-day decision making of the of the Operations Support, LTL Coordinator, and Operations Weekend team.
• Report and measure network performance data to identify efficiencies and implement solutions.
• Guide the Operations Team to work with other areas of operations to successfully move product (i.e. fleet managers, planners, ABL, etc.).
• Review internal and carrier tendering decisions made by the LTL Operations Team, providing guidance and feedback to improve service and improving operational efficiency.
• Play an active role in training, development, and succession planning by identifying team and regional needs and providing hands‑on support.

Regional Development:

• Monitor daily performance, identifying network and operational improvement opportunities.
• Maintain strong cross-functional and partner carrier relationships.
• Assist in operation improvements such as implementing best practices and supporting continuous improvement discussions.
• Review carrier performance and assist with informed operational decision‑making.

Maintaining Service Levels:

• Monitor regional service levels and assist LTL Leadership in corrective action initiatives.
• Encourage proactive communication between LTL Operations and Customer Service teams.
• Review planning decisions to ensure service and efficiency standards are consistently met.

Cross Functional Support:

• Communicate and align LTL Operations strategies with Customer Service and LTL Pricing teams.
• Provide operational support to other business areas as required to help meet broader organizational goals.

Our Ideal Candidate will possess:

• 1-2 years related experience in transportation or a similar role.
• Ability to demonstrate success using strong communication and interpersonal skills.
• Ability to thrive in a multi-task, deadline orientated, high volume and fast-paced environment.
• Demonstrated attention to detail, problem-solving and critical thinking skills.
• Strong customer service and relationship-building skills.
• Able to quickly adapt to changes, shift focus, meet deadlines, and complete time-sensitive tasks.
• Knowledge of the geography of North America.
• Knowledge of the Trucking Rules and Regulations, Service Capabilities and Standards, Freight Lanes and Rates.
• Proficiency with MS Office and the ability to learn complex programs.

This job is classified under NOC Code: 14405.

Note: This position may be based out of our Calgary, AB or Langley, BC office. Candidates in either location are encouraged to apply.

Why Bison:
• Thrive in a supportive team that provides coaching and training to help develop your skills and progress your career
• Dispersed work environments that promote a healthy work-life balance
• Meaningful and impactful work and projects with an essential service provider
• Join our engaging Wellness Program & extracurricular sports teams

About Bison:
• Celebrating over 50 years in Business
• Active in giving back through Corporate Social Responsibility and Charitable Giving
• Committed to environmental sustainability

Bison Transport is committed to Diversity and Inclusion in the Workplace.