Job Description

The LTL Account Manager is responsible for managing, growing, and retaining existing customer accounts through strong relationship management and consistent service execution. This role serves as the primary point of contact for assigned customers, ensuring clear communication, smooth day-to-day operations, and overall account success.

This position also plays a key role in analyzing account performance and communicating insights to both customers and internal stakeholders.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Serve as the main point of contact for assigned customer accounts
• Build and maintain strong relationships through regular communication via phone and email
• Support day-to-day account activity, including shipment coordination, scheduling, and tracking
• Partner with internal teams to ensure shipments are executed accurately and on time
• Provide timely updates and support to customers, addressing questions or issues as they arise
• Assist with pricing requests and rate discussions as needed
• Support account growth by identifying opportunities to increase volume and improve service
• Review account performance data to identify trends, opportunities, and areas for improvement
• Prepare and deliver account updates, business reviews, and presentations to customers and internal stakeholders
• Help maintain account-specific processes and ensure information is shared across teams
• Provide guidance and support to Account Coordinators to ensure consistent execution
• Participate in customer meetings and present insights in a clear, professional manner

JOB REQUIREMENTS

• Bachelor’s degree preferred
• 1–3 years of experience in logistics, transportation, or a related field
• LTL experience preferred
• Experience working with customers in a fast-paced environment
• Comfortable presenting to customers or internal stakeholders

KNOWLEDGE, SKILLS, AND ABILITIES

• Strong communication and relationship-building skills
• Ability to analyze data, identify trends, and communicate insights clearly
• Comfortable creating and delivering presentations (PowerPoint, Google Slides, etc.)
• Strong organizational skills with the ability to manage multiple priorities
• Problem-solving skills with a proactive mindset
• Attention to detail and ability to follow processes
• Comfortable working cross-functionally with different teams
• Proficiency in Microsoft Office (especially Excel and PowerPoint); experience with TMS systems is a plus

**MAY PERFORM OTHER DUTIES AS ASSIGNED**

WORK ENVIRONMENT

Standard office environment, usually indoors away from the elements with moderate noise. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

PHYSICAL EFFORT

Maintain a stationary position for extended periods; move about the office, operate computers and files, as needed; and frequently communicate with others. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee is required to stand, walk, and reach with hands and arms. Occasionally, the employee is required to lift boxes up to 20 pounds.

SCHEDULING

This is a full-time benefits-eligible position, working Monday through Friday; 8:00 a.m. – 5:00 p.m EST. An employee in this position must be available to work occasionally on weekends and evenings, during peak periods.

TRAVEL

Local travel is required. Out of state travel is limited, but may be required for special training/conferences.

DISCLAIMER

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required.

EEOC/ADA STATEMENT:

We are an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, gender, sexual orientation, age, religion, disability, veteran, or any other status prohibited by applicable national, federal, state or local law. In an effort to recruit, develop and retain top talent, we are committed to a policy of nondiscrimination in all personnel practices to ensure equal opportunity for employment, promotion, and training for a more inclusive workforce.

RECRUITMENT SCAM NOTICE:

Transportation Insight/Nolan Transportation Group is aware of scams involving fake job interviews and offers. Our hiring process includes a formal interview with a member of our recruitment team. We do not conduct interviews exclusively through text or instant messaging platforms. TI/NTG does not require candidates to pay for training, equipment, or any other fees as a condition of employment. Any request for payment is a scam. Official communication from our recruitment team about your application will only come from emails ending in ‘@ntgfreight.com’ or from ‘transportationinsight@myworkday.com.'