Job Description

[What the role is]

PRINCIPAL / SENIOR EXECUTIVE / EXECUTIVE (CUSTOMER SERVICE RELATIONS)

[What you will be working on]

We are seeking a dedicated individual to join our dynamic Customer Service team at LTA. In this role, you will provide comprehensive operational and frontline service support across various customer touchpoints.

Key Responsibilities

• Handle customer feedback and enquiries professionally through multiple in-person and digital channels (including, but not limited to, telephone and written correspondence)
• Manage service requests and online applications efficiently while ensuring high service standards
• Prepare regular performance reports and conduct audits when required
• Maintain smooth workflow and service excellence at various service touchpoints
• Collaborate with different stakeholders to resolve complex customer queries and enhance service delivery
• Monitor and follow up on customer interactions to ensure timely resolution
• Perform other duties and responsibilities as assigned based on evolving business needs

[What we are looking for]

• Knowledge in any discipline
• Prior work experience in customer service will be an added advantage
• Proficient in Microsoft Office applications
• Excellent organisational, communication, and interpersonal skills
• Meticulous and attention to detail with strong analytical abilities
• Ability to work effectively both independently and as part of a team
• Proven ability to thrive in a fast-paced environment and handle multiple tasks efficiently

As part of the shortlisting process for the role, you may be required to complete a medical declaration and / or undergo further assessment.