Job Description

[What the role is]

Be part of a future-ready Traffic Operations Command Centre (OCC), where your tech-savvy mindset, data-driven and system integration thinking would help reshape how we manage real-time traffic incidents. This role is ideal for candidates passionate about Intelligent Transport Systems (ITS), AI tools & digital integration, and who can thrive in fast-paced operational environments with composure. The candidate will play a frontline role in managing real-time traffic operations, while also collaborating across teams to elevate operational efficiency and responses through smart systems and analytics.

[What you will be working on]

• Monitor real-time traffic incidents via the Intelligent Transport Systems (ITS) platforms & sensors

• Detect, flag & escalate traffic incidents accurately & promptly

• Identify traffic anomalies or trends via Artificial Intelligence (AI) / Video Analytics (VA) & other monitoring tools

• Monitor critical systems that enable OCC operations

• Liaise & coordinate response efforts with relevant internal stakeholders and government agencies

• Implement & support contingency plans during incidents

• Collaborate with data & system teams to improve dashboard visualizations and automate logic workflows

• Enhance incident strategies using data insights and decision-support tools, such as refining trigger points for OCC alerts and escalation protocols

• Participate in periodic contingency exercises and conduct ‘After Action Reviews’ (AARs) to enhance operational readiness

As part of the shortlisting process for the role, you may be required to complete a medical declaration and / or undergo further assessment.

[What we are looking for]

• Minimum Diploma in any discipline, preferably in fields related to IT, systems, engineering, or operations

• Willingness to perform shift work, including weekends & public holidays

• Technologically inclined team-player, with strong situational awareness & ability to communicate effectively

• Ability to manage real-time scenarios & make sound decisions under pressure

• Possess strong system thinking & analytical mindset, with a natural curiosity to improve workflows & outcomes

• Prior experience in a Command Centre or similar real-time operational / smart-system environment is advantageous