The group you’ll be a part of

The Global Customer Operations Group brings industry insights and experience to help our customers deliver on their technology roadmaps. We work tirelessly to earn the trust of our customers, because we know that working closely together leads to the highest quality outcomes.

The impact you’ll make

Ensure capable LSP resources are assigned at the right time in response to changing business dynamics, while developing timely mitigation plans and aligning them with key stakeholders to meet customer commitments and operational KPIs.

What you’ll do

Key Responsibilities

• Assign and deploy LSP engineers based on FID level, technical capabilities, qualifications, availability, and utilization to ensure the right resources are placed against customer requirements.
• Plan and forecast LSP workforce resource and labor hours through QXR by translating business demand, customer commitments, and project schedules into actionable resource plans with Account Teams and LSP partners.
• Monitor labor supply and demand, workforce availability, utilization, deployment efficiency, KPI performance, and resource risks through dashboards and regular analysis, and recommend timely corrective actions, if any.
• Partner with the LSP Buyer, Account Teams, Operations, and LSP suppliers to align workforce and financial plans, resolve resource constraints, and achieve operational KPI and service delivery targets.
• Manage the end-to-end onboarding and offboarding of LSP personnel, including Lam ID creation and deactivation, while maintaining accurate workforce, qualification, and assignment records for operational readiness and compliance

Who we’re looking for

Preferred Qualifications

• Strong analytical skills with experience in labor forecasting, capacity planning, and utilization management.
• Strong stakeholder management skills with the ability to collaborate across Operations, Account Teams, Procurement, and external LSP partners.
• Excellent communication and problem-solving skills.

Preferred qualifications

Our commitment

We believe it is important for every person to feel valued, included, and empowered to achieve their full potential. By bringing unique individuals and viewpoints together, we achieve extraordinary results.

Lam Research ("Lam" or the "Company") is an equal opportunity employer. Lam is committed to and reaffirms support of equal opportunity in employment and non-discrimination in employment policies, practices and procedures on the basis of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth and related medical conditions), gender, gender identity, gender expression, age, sexual orientation, or military and veteran status or any other category protected by applicable federal, state, or local laws. It is the Company's intention to comply with all applicable laws and regulations. Company policy prohibits unlawful discrimination against applicants or employees.

Lam offers a variety of work location models based on the needs of each role. Our hybrid roles combine the benefits of on-site collaboration with colleagues and the flexibility to work remotely and fall into two categories – On-site Flex and Virtual Flex. ‘On-site Flex’ you’ll work 3+ days per week on-site at a Lam or customer/supplier location, with the opportunity to work remotely for the balance of the week. ‘Virtual Flex’ you’ll work 1-2 days per week on-site at a Lam or customer/supplier location, and remotely the rest of the time.