Job Description

The purpose of the role is to operate the Light Rail Vehicle (LRV) in a safe, effective and efficient manner .

Key Accountabilities

Duties and Responsibilities

• Operate the LRV according to customer and safety requirements.
• Monitor displays, dials and other indicators to ensure LRV is operating effectively.
• Stop at each LRV stop, ensure the door opening and closing sequences in a safe manner.
• Assist customers with boarding and disembarking the LRV when required.
• Follow instructions the Central Control Facility (CCF) via radio system.
• Communicate updates on delays and incidents to passengers and CCF.
• Perform LRV checks for all equipment prior to service.
• Report LRV, station and depot defects to resolve as soon as possible.
• Respond to customer needs and follow Keolis’ practices in an emergency.
• Perform other duties as requested.

Knowledge and Skills

• Customer-focused with the ability to respond in a courteous and professional manner and follow-up in a timely manner.
• Communicate clearly and concisely in English, both verbally and in writing.
• Strong attention to detail with a strong focus on safety and quality.
• Follow written and verbal instructions.
• Able to work effectively independently as well as part of a team.
• Self-starter with the ability to resolve any needs or requirements.
• Respond quickly, calmly and appropriately to emergency situations.
• Mechanical aptitude to understand general knowledge of LRV operation.
• Good problem-solving skills.
• Strong multi-tasking skills to respond effectively to the work environment and requirements.
• General geographical knowledge of Kitchener and Waterloo, is preferred.

Experience

• High school diploma, GED or equivalent.
• Valid Class G driver's licence.
• Minimum 5 years licensed driving experience
• Professional driving experience is an asset.

Abilities

• Able to differentiate colors, including distance vision and close vision.
• The ability to quickly respond to a signal (sound, light, image) when it appears.
• The ability to effective maintain the required control of the LRV.
• The ability to move and reach with hands, to grasp, manipulate or move objects.
• Ability to hear sounds and signals for effective operation of LRV and response to surroundings.
• Able to lift up to 20 lbs occasionally.
• Able to sit for extended periods of time.

Working Conditions

• Regular interaction with the public, including vulnerable persons as well as other Keolis employees
• Exposed to the outdoors and weather conditions
• Wear Personal Protective Equipment as required

Working Hours

• Based on a minimum of 25 hours per week.
• Able to work rotating shifts, including afternoons and weekends.
• Overtime as required.
• Job Type: Part-time .

Schedule

• Day shift
• Evening shift
• Weekends as needed

Work Location: In person