Job Description

• Coordinate the delivery of business and management training programs aligned with organizational needs and employee development plans.
• Support the design and scheduling of leadership, supervisory, and management development courses.
• Work with internal stakeholders and external training providers to organize, monitor, and evaluate training programs.
• Maintain the annual training calendar and ensure timely communication and enrollment of participants.
• Track training effectiveness through surveys, assessments, and feedback, and recommend improvements based on results.
• Ensured training content aligns with organizational competencies and business priorities.
• Coordinate the development of customized management workshops and in-house learning solutions when necessary.
• Maintain accurate training records and prepare monthly/quarterly reports on training activities and KPIs.
• Monitor compliance with mandatory training requirements for managers and supervisors.
• Support Learning Needs Analysis (LNA) activities to identify gaps and training priorities.

Qualifications / Experience / Knowledge

1.Essential

• Bachelor’s degree in human resources, Education, Business Administration, or related field.
• Minimum of 3-5 years of experience coordination or administering training programs, preferably focused on management or leadership development.
• Proficient in Microsoft Office Suite (PowerPoint, Excel, Word)

2.Desirable

• Experience with Learning Management Systems (e.g., SAP SuccessFactors, Cornerstone, Moodle).
• Proven ability to deliver results and act as a change agent.
• Demonstrated ability to motivate and lead teams of highly skilled and experienced personnel having diverse
• Provide support without removing responsibility (to build ownership).
• Demonstrated application of continuous improvement ideas.

Core Competencies / Skills

1. Computer Skills

• Good computer skills with the ability to use integrated management systems, word processing, presentation and spreadsheet applications.
• Training coordination and administration
• Strong organizational and project management skills
• Attention to detail and accuracy
• Excellent written and verbal communication skills
• Ability to engage with managers and senior leaders effectively
• Basic understanding of instructional design principles.

Personal Qualities / Behavioural Traits

• Well spoken (command of English)
• Adaptability and resilience
• Proactive ad results-driven
• Highly organized and able to multitask
• Strong interpersonal and collaborative skills
• Professional, approachable, and service-oriented
• Open to feedback and continuous improvement.
• Capable of handling confidential information discreet

Working Conditions

• Office-based, with occasional support at training venues (internal or external)
• Standard working hours with flexibility during major training events.
• May require limited travel to external training centers or branch locations.
• Fast-paced, deadline-driven environment.