Job Description
Duties and Responsibilities
Employee Relations Coordination
- Coordinate employee relations matter across assigned operational and support departments.
- Serve as the first point of contact for employee relations inquiries and concerns.
- Support managers and supervisors in addressing workplace conduct and performance issues.
- Ensure consistent application of company policies, procedures, and standards.
- Provide guidance on employee relations best practices.
Grievance and Dispute Management
- Coordinate the employee grievance process from receipt to closure.
- Maintain accurate records of grievances, investigations, findings, and resolutions.
- Facilitate discussions and mediation between employees and management when required.
- Monitor grievance trends and recommend corrective actions.
Disciplinary Process Administration
- Coordinate disciplinary investigations and hearings in accordance with company policies.
- Prepare employee relations documentation, including notices, hearing packs, letters, and reports.
- Ensure disciplinary actions are applied fairly, consistently, and in compliance with labor legislation.
- Track disciplinary cases and maintain confidential records
Policy Compliance and Governance
- Promote understanding and compliance with company policies, codes of conduct, and workplace standards.
- Support policy communication, awareness campaigns, and training initiatives.
- Monitor compliance risks and escalate concerns to HR management.
- Participate in policy reviews and recommend improvements where necessary
Employee Engagement and Workplace Climate
- Support employee engagement initiatives and workplace culture programs.
- Assist in conducting employee surveys and feedback mechanisms.
- Participate in initiatives aimed at improving morale, productivity, and employee satisfaction.
- Coordinate employee communication activities when required.
Investigations and Case Management
- Assist with employee misconduct investigations and fact-finding activities.
- Gather, analyse, and maintain relevant evidence and documentation.
- Prepare investigation reports and recommendations for review.
- Ensure confidentiality and procedural fairness throughout investigations.
Industrial Relations Support
- Support engagement with employee representatives and relevant stakeholders.
- Assist in the preparation of reports, presentations, and documentation related to industrial relations matters.
- Monitor potential labor relations issues and recommend preventative measures.
Reporting and Administration
- Maintain employee relations databases, trackers, and files.
- Prepare monthly and quarterly employee relations reports.
- Analyse trends relating to grievances, disciplinary cases, absenteeism, and workplace conflicts.
- Support HR audits and compliance reviews.
Qualifications / Experience / Technical Knowledge
Education
- Bachelor’s degree in human resources management, Industrial Relations, Business Administration, Law, Social Sciences, or a related field.
Experience
- Minimum 3-5 years of experience in Human Resources, Employee Relations, Industrial Relations, or a related field.
- Experience handling employee grievances, disciplinary matters, and workplace investigations.
- Experience within a mining, industrial, manufacturing, or large operational environment is advantageous.
Core Competencies / Skills
- Employee Relations Management
- Grievance Handling and Resolution
- Disciplinary Process Administration
- Workplace Investigations
- Labor Law and Employment Practices Knowledge
- Conflict Resolution and Mediation
- HR Policies and Procedures
- Report Writing and Documentation
- Records Management
- Microsoft Office Suite
Personal Qualities / Behavioral Traits
- Integrity and Professionalism
- Confidentiality and Discretion
- Strong Interpersonal Skills
- Effective Communication
- Negotiation and Influencing Skills
- Problem Solving and Decision Making
- Emotional Intelligence
- Attention to Detail
Working Conditions
- Office-based role with periodic travel to operational sites.
- Regular interaction with employees, supervisors, and management.
- May be required to participate in investigations, hearings, and employee consultations outside normal working hours when business needs require.
- Exposure to sensitive and confidential employee information requiring a high level of discretion
ArcelorMittal is the world's leading steel and mining company, with a presence in 60 countries and primary steelmaking facilities in 15 countries. Our material is part of the fabric of life. What we produce makes a difference – to individuals, communities, businesses and society. At ArcelorMittal, the safety, health, and wellbeing of our employees are our top priorities. We believe that every accident is avoidable, and it is essential for every employee, from the shop floor to the management committee, to hold this belief.
Our purpose is to produce ever smarter steels that have a positive benefit for people and planet. Steels made using innovative processes which use less energy, emit significantly less carbon and reduce costs. Steels that are cleaner, stronger and reusable. Steels for electric vehicles and renewable energy infrastructure that will support societies as they transform through this century. With steel at our core, our inventive people and an entrepreneurial culture at heart, we will support the world in making that change. This is what we believe it takes to be the steel company of the future.
