In the role of Care and Service Manager (CSM), youhave the opportunity tolead our clinical supervisors andfront linestaff in making a difference in the lives of thepatients that we serve.
Whyyou’lllove working here:
Celebration and Recognition programs
Comprehensive health and dental benefit plans
Education allowance for employees and family
Opportunities for career advancement
Employee Assistance Program
Employeeperksand exclusive offers
Whatyou’lldo:
Show respect for cultural needs, dignity, privacy and confidentiality of staff and clients
Coach and mentor clinical supervisors on their role in overseeing care delivery and on how to support front line team members and patients and their families
Monitor care and service delivery performance and clinical indicators
Participate in the interviewing, orientation, ongoingsupervision,and performance management of clinical supervisors
Ensure completion of all mandatory training and skill development
Create andmaintainthe on-call schedule for clinical Supervisors
Respond to clinical concerns from staff, contractors, funders,clientsand families
Review all client safety incidentsandparticipatein the investigation and resolution
Provide clinical leadership at the district
Provide oversight of CQI activities related to care and service including staff participation andproblem-solvingteams
Ensure compliance to ParaMed policies, procedures and legal requirements for yourself and all staff
Participates in necessary care conferences with Health Care team,Contractorsand funders
Work collaboratively with a multi-disciplinary team consisting of government agencies, healthcare workers, and other community resources
Demonstrate continuous learning and professional development through involvement in conferences,committeesand networks
What you bring:
Registration/licensing in good standing as a Licensend Practical Nurse or Registered Nurse with CLHA or CRNA.
BScN preferred
Minimum of three (3) years in a formal nursing leadership rolerequired
Flexibility in hours workedin order toaccommodate operational needs
Minimum of 2 years’ experience as a practicing Registered Nurse, in a community setting
Working knowledge of applicable health care legislation including Mental Health Act, Substitute Decisions Act, Healthcare Consent Act, Privacy / Personal Health InformationActand others
Knowledge of standards of care for palliative, wound, IV therapy and other specialtiesin order tooffer guidance onbestpractices intheseareas
Superior oral and written communication skills to effectively interact with clients, families,contractors,and staff to resolve conflicts
Effective skills in critical thinking and problem solving
Knowledge of applicable community resources available for clients and families
Current certification(within the past 12months) ofFirst Aid, CPR, completed within Canada
Excellent computer skills including experience in Word and Excel
Able to provide a current, clear criminal back check with Vulnerable Sector Screening (VSS)
We are committed to providing an accessible and inclusive hiring process. Accommodations are available on request for candidates taking part in all aspects of the selection process.
Full time
As the leading home care provider in the country, ParaMed Home Health Care, has proudly been helping Canadians live better at home since 1974.
When you join ParaMed, you become part of a caring community of over 12,000 dedicated professionals committed to delivering compassionate, person-centred care.
We provide competitive compensation that reflects the value of this role and the unique qualifications each candidate brings. Final salary offers are based on a variety of factors such as your skills, experience, education, and alignment with the responsibilities of this position.
Base salary is one component of our broader total rewards package. We offer a comprehensive suite of benefits designed to support your health, financial well-being, and long-term career growth. Your recruiter can provide more details about our total rewards offerings during the hiring process.
We may use artificial intelligence (AI) tools to support certain stages of the recruitment process, such as reviewing applications, analyzing resumes, or assessing candidate responses. These tools assist our recruitment team but do not replace human judgment — every application is reviewed by a member of our team to ensure thoughtful and equitable consideration. If you would like more information about how your data is processed, please contact us.
ParaMed is committed to fostering an accessible, inclusive, and equitable hiring process. We gladly accommodate the needs of applicants throughout all stages of recruitment and selection upon request.
ParaMed has been providing home care and wellness solutions across Canada since 1974 and is a nationally accredited provider with Exemplary Standing by Accreditation Canada.
We ensure our care providers access to ongoing opportunities to hone their skills and upgrade their credentials, are supported with regular management and supervisory resources and regularly coached on best practices.
ParaMed is a place to grow. Our commitment to our team members and the work they do means that you can expect exceptional care providers who are well trained, supported, and engaged.
When you choose ParaMed, you access our qualified personnel and gain from our more than 50 years of proven experience providing clinical, therapeutic and home support services and a 10,000 member strong workforce.
