Westfields Hospital & Clinic
Job Title:
Clinic EMT
Job Code:
2200329
Leader Title Level:
Care Delivery Supervisor
Location:
Westfields Hospital and Clinic
Department:
Primary Care Clinic/Urgent Care
Final Approval (Dir. or VP Level)
Steve Massey
Date Approved:
November 2023
Date Revised:
November 2023
MINIMUM QUALIFICATIONS:
Education, Experience or Equivalent Combination:
HS Diploma or GED
Graduate of an accredited Medical Assistant Program OR
Graduate of EMT Training program OR
Licensed Practical Nurse Program
Licensure/ Registration/ Certification:
Current BLS Certification or obtain within 3 months of hire
EMT license OR
Wisconsin LPN License
Knowledge, Skills, and Abilities:
PREFERRED QUALIFICATIONS:
Education, Experience or Equivalent Combination:
At least 6 months recent (within the last 3 years) experience in a direct patient care setting
Licensure/ Registration/ Certification:
If staff obtain certification for Medical Assistant within 6 months, job code will be updated when certification is obtained.
Knowledge, Skills, and Abilities:
Experience with electronic medical record system preferred (EPIC)
STATEMENT:
This position is responsible for a variety of patient care duties and other related duties in the clinical setting. Under the supervision of a physician/provider/Registered Nurse, this position performs documentation of medical information, administration of medications/immunizations and treatments, as well as obtaining medical histories, vital signs, etc. The clinic assistant assists the Health Care providers in the timely delivery of services per physician/RN direction and according to Clinic polies and procedures. All programs and activities are designed to support the short and long term mission, vision, goals, and objectives of Westfields Hospital & Clinic.
Essential Duties:
Maintains confidentiality by handling confidential materials in a responsible and discrete manner.
Exhibits professional conduct in interactions with patients, other staff and outside vendors.
Problem solves effectively by using sound judgement and taking appropriate action
Communicates effectively by: shares information that others need, is direct-honest-constructive and listens/asks if not understanding something.
Takes responsibility to maintain and enhance job related competence by identifying problems in the work area and seeks to find solutions while utilizing appropriate resources at all times. Assumes responsibility for self-development and growth by attending appropriate educational opportunities and department meetings.Maintains knowledge of Westfields Hospital and Clinic operations, policies, and procedures through participation in training, department meetings, and in-services.
Manages time effectively by arriving for work on time, adhering to lunch/break times, completing work within scheduled time, assisting others as needed, makes calm-sensible decisions under various work situations.
Follows all safety precautions, procedures and guidelines as defined by Westfields Hospital and Clinic policy.
Provides patient/customer satisfaction by demonstrating concern for meeting internal and external customers’ needs.
Evaluates/Monitors work and determines if further steps are needed to meet patient’s needs
Demonstrates an attitude of concern, compassion and respect when dealing with patients
Represents Westfields Hospital and Clinic in a positive way with all customers both on the phone and in person and serves as a role model for other employees
Functions as part of the team by assisting in the orientation, mentoring, and training of new employees, maintaining a helpful and positive attitude and a willingness to take on new and different responsibilities not specifically outlined in the job description.
Maintains a helpful and positive attitude with a willingness to take on new and different responsibilities, not specifically outlined in the job description
Able to perform specific clinical duties of the department
Works together as an organization following Living our Values and assuming best intent
Consistently greets and utilizes our standard rooming process to room patients in a timely manner
Organizes and contact Patient Access Department to make adjustments as needed to daily schedule and ensures appointment access to patients with acute needs for optimal patient care.
21.
Assists patients needs such as walking, transferring, dressing, collecting specimens, preparing for exams, paper work completion.
22.
Follows all Standard Processes. Completes Pre-Visit planning on all scheduled visits.
23.
Prepares/set-up exam/treatment rooms for patient and provider needs. Preps patient for medical interventions and assist provider/physicians as needed.
24.
Consistently and accurately obtains patient history, and follows standard rooming process.
25.
Completes all required screening forms, risk assessments, and other required items for visit type.
26.
Under direct supervision of provider/RN administers medication, treatments and immunizations.
27.
Relays relevant patient information to physician/provider; responds to patients per provider’s instructions
28.
Communicates concerns relating to patient and/or staff to immediate supervisor in a timely manner
29.
Follows all steps in Inbasket and Refill standard process.
30.
Fulfills organizational responsibilities as assigned which may include providing a competent approach to communication and professional interactions with all employees, providers and patients
31.
Responds to urgent/emergent situations in the clinic space.
32.
Facilitate quality improvement initiatives, projects and department/committee meetings.
33.
May rotate among various departments within the clinic and to other clinic locations.
34.
Acts independently within scope of a medical assistant/EMT/RMA.
35.
Maintains established departmental policies and procedures, safety, environmental and infection control standards
36.
Create and support a culture of patient safety. This is demonstrated by identifying good catches and reporting of safety events.
37.
Understands and is able to seek out assistance in dealing with age specific populations
38.
Completes all other duties as assigned
s are subject to change to accommodate organization or department needs.
ORGANIZATIONAL EXPECTATIONS:
Values
All colleagues are expected to live our values:
Excellence: We strive for the best results and always look for ways to improve.
Compassion: We care and show empathy and respect for each person.
Partnership: We are strongest when we work together and with those we serve.
Integrity: We are open and honest, and we keep our commitments.
Additional Expectations:
Complies with safety instructions, observe safe work practices, provides input on safety issues, and promotes a safe work environment.
Maintains regular and timely attendance.
Protects confidentiality.
Demonstrates participation in and support of the organization's Corporate Integrity Program by participating in compliance-related education and training and complying with the organization's policies and procedures.
Timely completion of all mandatory education and organizational requirements (i.e., licensure/certification, Employee Health and Wellness requirements, annual training, etc.)
POPULATION SPECIFIC COMPETENCIES:
x Yes
No
Does this employee have direct patient contact?
• Identifies expected outcomes for a plan individualized to the patient or situation specific to the needs of the population served.
• Communicates effectively with patients, families, and team members.
• Integrates practices that supports patient safety, acknowledges variations in populations served.
• Anticipates the needs of the population served as well as the unique characteristics of the communities served.
• Anticipates the needs of the population in providing culturally responsive care and develops an individualized plan for patients and families.
LEADERSHIP RESPONSIBILITY:
This position does not supervise employees.
Critical Job Demands
Section 1:
Critical Demands
N/A
0%
Rare
1-5%
(Up to
a 1/2 hour)
Occa
6-33%
(1/2 hour
to
3 hours)
Freq
34-66%
(3 to
5½ hours)
Cont
67-100%
(5½ to
8 hours)
Standing - Remaining on one's feet in an upright position at a work station without moving about.
Walking - Moving about on foot.
Sitting - Remaining in a seated position.
Squatting - Assuming or maintaining a crouching position with the knees bent.
Reaching - Stretching out or extending to touch or grasp.
Lifting - Raising or lowering an object from one level to another (includes upward pulling).
Carrying - Transporting an object, usually holding it in the hands or arms, or on the shoulder.
Pushing/Pulling – Exerting force upon an object so that the object moves away/towards from the force.
Handling/Fingering – (includes typing, computer work, gripping, grasping, and pinching)
Section 2:
Sedentary Work - Exerting up to 10 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time) and/or a negligible amount of force frequently (Frequently: activity or condition exists from 1/3 to 2/3 of the time) to lift, carry, push, pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.
Light Work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly (Constantly: activity or condition exists 2/3 or more of the time) to move objects. Physical demand requirements are in excess of those for Sedentary Work. Even though the weight lifted may be only a negligible amount, a job should be rated Light Work: (1) when it requires walking or standing to a significant degree; or (2) when it requires sitting most of the time but entails pushing and/or pulling of arm or leg controls; and/or (3) when the job requires working at a production rate pace entailing the constant pushing and/or pulling of materials even though the weight of those materials is negligible. NOTE: The constant stress and strain of maintaining a production rate pace, especially in an industrial setting, can be and is physically demanding of a worker even though the amount of force exerted is negligible.
Medium Work - Exerting 20 to 50 pounds of force occasionally, and/or 10 to 25 pounds of force frequently, and/or greater than negligible up to 10 pounds of force constantly to move objects. Physical Demand requirements are in excess of those for Light Work.
Heavy Work - Exerting 50 to 100 pounds of force occasionally, and/or 25 to 50 pounds of force frequently, and/or 10 to 20 pounds of force constantly to move objects. Physical Demand requirements are in excess of those for Medium Work.
Very Heavy Work - Exerting in excess of 100 pounds of force occasionally, and/or in excess of 50 pounds of force frequently, and/or in excess of 20 pounds of force constantly to move objects. Physical Demand requirements are in excess of those for Heavy Work.
Note: During any patient handling task, if any caregiver is required to lift more than 35 lbs. of a patient’s weight, assistive transfer devices should be used for the transfer.
Task Description
Potential Hazard
Hazard control
PPE Required
Working with box cutters, knives or other sharp cutting devices.
Penetration
Cut away from body.
Use proper tool for the job.
Safety knife or safety box cutter
Cut resistant gloves
Other ___________________
Working with liquid chemicals, acids, or caustics (Examples: reprocessing, cleaners, disinfectants, laboratory chemicals).
See MSDS online database for chemical list
Chemicals
Flammables
Toxic Gases
Corrosives
Use only employer approved products.
Use appropriate soaking containers with labels.
Understand hazards of chemicals you use (read MSDS).
Goggles
Chemical face shield
Chemical resistant gloves
Chemical resistant aprons
Lab Coat
Closed toe shoes
Powered Air Purifying Respirator
Other ___________________
Exposed to extreme heat (Examples: Autoclaves, Blanket warmers, Ovens, Propane torches) or cold (Liquid Nitrogen, Winter temperatures).
Heat
Cold Stress, Burns, Frostbite
Approach hot surfaces carefully.
Use only approved liquid nitrogen dewars. Dispense only if trained.
Heat resistant gloves
Cryogenic (cold resistant) gloves
Goggles
Face shield
Other ___________________
Driving or riding in motorized vehicle equipment as part of the job.
Vehicle crash, Impact
Absolutely no text messaging while driving.
Refrain from cell phone use while driving.
Seat belt
Other ___________________
Working in extremely wet or slippery conditions or working in 24/7 operations where floors are wet from mopping.
Slip, Trip, or Fall
For wet areas, mop excess water regularly.
Place warning signs.
Select footwear carefully
Slip resistant shoes
Rubber boots
Other ___________________
Preparing or handling hazardous drugs (Examples: cytotoxic drugs, chemotherapy agents).
Chemical
Genetic damage
Tumors
Receive training
PPE
Use of biological cabinet
Spill procedures
Waste disposal SOP
Gloves appropriate for chemical
Disposable barrier gown
Goggles
N95/PAPR (spill cleanup)
Ventilation Hood
Other ___________________
Medical/surgical procedures involving heat generating tools or equipment (Examples: cautery/ lasers).
Light radiation, burns to self or patient, smoke inhalation
Receive laser training.
Awareness and knowledge to minimize surgical or procedural fires.
Code Red training
PPE
Restricted access
Specialized laser safety glasses
Other ___________________
Working with or near ionizing Radiation Hazards (Examples: Radioactive sources, X-Rays).
Over exposure, Genetic damage
Warning signage
PPE
Waste and spill procedures
Personal monitoring
Shielding, distance
Lead Aprons
Other ___________________
Working near MRI.
Trauma resulting from missile effect
Restrict access
Screening
Signage
Moving equipment/supplies.
Strain, Sprain
Proper body mechanics
Get additional help
Get Ergonomic help from EOHS.
Dealing with agitated persons or disturbances.
Workplace violence, bodily injury, body fluid exposure
Training in verbal de-escalation techniques.
Code Green procedure
Gloves (Clean)
Barrier Gown or fluid resistant Lab Coat
Potential Hazard
Hazard control
PPE Required
PERFORMING OR ASSISTING WITH THESE TASKS:
Potential for splash of blood/body fluid to face and clothing: examples but not all inclusive: suctioning, wound irrigation, eye & ear irrigation, close contact (within 3 ft.) of patient with frequent, productive cough, sigmoidoscopy, cystoscopy, colonoscopy.
Hand hygiene before and after task
PPE
Facial protection (mask plus goggles OR face shield)
Gloves (Clean)
Barrier Gown if anticipate splash
Activity that requires touching patient’s non-intact skin or mucous membranes.
Hand hygiene before and after task
PPE
Gloves (Clean)
Activity that includes touching patient’s blood/body fluid or contaminated items or environment, examples, but not all inclusive: disposal of urine, blood canisters.
Hand hygiene before and after task
PPE
Use of Spill kits (as needed)
Gloves (Clean)
Barrier Gown if anticipate splash
Facial protection (mask plus goggles OR face shield) if anticipate splash
Performing duties with sharp devices that could result in exposure to blood or body fluids.
Use of sharps safety devices
Avoid re-capping needles
Proper disposal of sharps at point of care
For reusable sharp, use safe transporting practices
Use neutral zone for passing sharps
PPE
Gloves (Clean vs. Sterile depends on the procedure)
Facial protection (mask plus goggles OR face shield) if anticipate splash
Entering rooms where patients with airborne diseases are treated.
Exposure to Infectious Agent/inhalation
Mask patient
Place patient in airborne infection isolation room if available
Limit entry into room
Keep door closed
PPE
Work with specimens from patients with airborne diseases.
PPE
Biological Safety hoods/cabinet instrumentation with automated/closed sampling mechanisms
N95 respirator or PAPR
1. P rocedures that enter deep tissue or body fluid, including but not limited to
Central IV insertion, placing a catheter or injecting material into the spinal canal or subdural space (myelogram, lumbar puncture, spinal/epidural anesthesia), breast biopsy, temporal artery biopsy, bone marrow biopsy, OB vaginal delivery, incision & drainage.
Hand hygiene before and after procedures
PPE
Gloves (Sterile)
Barrier Gown
Facial protection (mask plus eye protection or face shield plus mask required during these procedures)
2 a. Procedures that enter
subcutaneous tissue or are located
in the skin structure, including but
not limited to:
Excision of mole, lump, or bump
Hand hygiene before and after procedure
PPE
Facial protection (mask and eye protection required during these procedures if anticipate splash)
Gloves (Sterile)
Barrier Gown if anticipate splash
2. b. Additional Procedures
Exposure to infectious agents
Hand hygiene before and after procedure
PPE
Gloves (Clean)
Barrier Gown if anticipate splash
Facial protection (mask and eye protection required during these procedures if anticipate splash)
3. Handling Lab specimens in a laboratory
Exposure to infectious agents
Hand hygiene after removing gloves
PPE
Biological Safety hoods/cabinet
Splash guard
Instrumentation with automated/closed sampling mechanisms
Lab Coat ( fluid resistant)
Gloves (Clean)
Facial protection (mask plus eye protection or face shield plus mask required during these procedures)
9
Park Nicollet is looking to hire LPNs, Medical Assistants, and EMTs to join our Primary Care team!Come join us as a Partner for Good and help us make an impact on the care and experience that our patients and their families receive every day.
As a part of our team, you will be providing care for patients which may include the following duties:
· Escorting patients to exam rooms and appropriately documenting necessary visit information and vitals such as height, weight, and blood pressure.
· Preparing and administering medications, and immunizations as directed by a clinician, RN or following standing orders.
· Perform and assist with procedures and treatments as directed by the clinician, such as administering, ear lavage, EKG’s, and bladder scans.
· Ensuring all the components are of the standard rooming process are completed including medication reconciliation and pending refills, allergy review, immunization reconciliation, completion of appropriate forms and questionnaires to support clinical quality.
· Maintaining knowledge of, and complying with, all relevant laws, regulations and policies, procedures, and standards.
This role requires a BLS certification for health professionals through the American Heart Association or Red Cross required and maintained. On-line BLS certification is not acceptable.
Must meet one of the following:
Licensed Practical Nurse (LPN) Graduate from an accredited school of practical nursing. Must maintain a current state license of practical nursing.
OR
Medical Assistant (MA) Graduate from a Medical Assisting program accredited by “The Commission on Accreditation of Allied Health Education Programs (CAAHEP) or Accrediting Bureau of Health Education Schools (ABHES).
OR
Emergency Medical Technician (EMT) Graduate of an accredited EMT program and current Minnesota EMT License
Preferred Qualifications:
One or more years of healthcare experience is desirable (preferably in a related field of medicine).
Benefits:
Park Nicollet offers a competitive benefits package (for eligible positions) that includes medical insurance, dental insurance, a retirement program, time away from work, insurance options, tuition reimbursement, an employee assistance program, onsite clinic and much more!
At HealthPartners we believe in the power of good – good deeds and good people working together. As part of our team, you’ll find an inclusive environment that encourages new ways of thinking, celebrates differences, and recognizes hard work.
We’re a nonprofit, integrated health care organization, providing health insurance in six states and high-quality care at more than 90 locations, including hospitals and clinics in Minnesota and Wisconsin. We bring together research and education through HealthPartners Institute, training medical professionals across the region and conducting innovative research that improve lives around the world.
At HealthPartners, everyone is welcome, included and valued. We’re working together to increase diversity and inclusion in our workplace, advance health equity in care and coverage, and partner with the community as advocates for change.
Benefits Designed to Support Your Total Health
As a HealthPartners colleague, we’re committed to nurturing your diverse talents, valuing your dedication, and supporting your work-life balance. We offer a comprehensive range of benefits to support every aspect of your life, including health, time off, retirement planning, and continuous learning opportunities. Our goal is to help you thrive physically, mentally, emotionally, and financially, so you can continue delivering exceptional care.
Join us in our mission to improve the health and well-being of our patients, members, and communities.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant because of race, color, sex, age, national origin, religion, sexual orientation, gender identify, status as a veteran and basis of disability or any other federal, state or local protected class.
HealthPartners, an integrated health care organization providing health care services and health plan financing and administration, was founded in 1957 as a cooperative. It's the largest consumer governed nonprofit health care organization in the nation – serving more than 1.8 million medical and dental health plan members nationwide. Our care system includes a multi-specialty group practice of more than 1,800 physicians that serves more than 1.2 million patients. HealthPartners employs over 26,000 people, all working together to deliver the HealthPartners mission.
For more information, visit our company site at https://www.healthpartners.com or our career site at https://www.healthpartners.com/hp/careers.
