Job Description

Come on board with Neo Group! Here's your chance to stir things up in the scene with us. We're not just expanding; we're revolutionising the entire game, mastering profitability with every new venture. But you know what truly fuels our drive? It's people like you.

Neo Group is on the lookout for a Loyalty Manager to join our VIP department.

Responsibilities

• Manage a portfolio of (potential) VIP clients.
• Build meaningful relationships via calls, emails, and chat.
• Reactivate, upsell, and escalate users to VIP level when appropriate.
• Monitor user behaviour and act on key triggers.
• Execute retention campaigns and reward offers with performance tracking.
• Maintain timely communication based on player activity.
• Collaborate with VIP Managers, Support, and Payments teams.

Requirements

• Experience in customer service, CRM, or user engagement.
• Bilingual communication (Russian & English).
• Confident working with performance KPIs and user activity reports.
• Proactive, autonomous, and organised.
• Comfortable with CRM tools, Intercom, Slack, and dashboards.

Nice to Have:

• Previous experience with VIP users or retention.
• Understanding of CIS market behaviours.
• Experience in high-paced, performance-driven environments.

Benefits

• Enjoy 5 health days to focus on your well-being.

• Take advantage of 25 paid calendar vacation days to explore, relax, and unwind.
• Get a $30 net per month sports compensation to stay active and healthy.
• Benefit from top-notch medical insurance for peace of mind.
• Indulge in a variety of snacks available in the office.
• Join us for exciting corporate events that foster team spirit and fun!