Job Description

Omni Frisco Hotel at the Star

The Omni Frisco Hotel at The Star is more than just the official hotel of the Dallas Cowboys, it’s the social hub for great food, fun and nightlife. This 16-story hotel features 300 beautifully appointed guest rooms and suites and a range of meeting spaces to accommodate any sized gathering. From grand and junior ballrooms to intimate spaces and an elevated pool deck, Omni Frisco Hotel’s 24,000 square feet of meeting space provide endless opportunities for events.

This multi-use campus in partnership with the Dallas Cowboys, the city of Frisco and Frisco Independent School District features restaurants, retail space, entertainment venues and more. Omni Frisco Hotel is connected to The Ford Center, a 12,000-seat, domed, multi-purpose event center. The entire campus is anchored by the Dallas Cowboys World Headquarters, which houses office space and the practice facility for the Dallas Cowboys and the Dallas Cowboys Cheerleaders.

Located 20 minutes north of downtown Dallas and 25 minutes from both DFW International and Love Field Airport, the Omni Frisco Hotel features a bevy of amenities including Neighborhood Services, a restaurant featuring honest food and drink in the American tradition. Discover our luxury boutique, Charlotte Jones Collection featuring local designers, a chic coffee and wine bar in the lobby and an elevated pool bar and grill, The Edge, overlooking the 91-acre entertainment district dubbed The Star.

The upscale Omni Frisco Hotel embodies true Texas charm and sophistication. Staying true to Omni’s local color, this luxury hotel captures the energy and future of this vibrant North Texas city.

Position: Loyalty Ambassador

Department: Guest Services

Purpose: The Loyalty Ambassador will effectively provide services personally or to immediately refer requests to the appropriate department manager.

Reports to: Guest Services

Essential Functions:

• Develop relationships with Select Guests and serve as their point of contact for any hotel or program questions.

• Create memorable experiences for our Select Guests during their stay.

• Welcome Select Guests upon arrival and ensure all their requests and needs are met throughout their stay.

• Resolve any concerns or issues with Select Guest, communicating any needs or special requests to fellow hotel departments.

• Arrange Select Guest and special occasion amenities via In-Room Dining.

• Conduct Loyalty Program training with other Front Office and hotel associates.

• Conduct monthly Loyalty meetings with relevant hotel associates.

• Promote the Select Guest program to guests that are current not members.

• Maintain Select Guest product inventories.

• Conduct guestroom inspections prior to Select Guest arrival.

• Will assist in Front Office operations as needed.

• Perform any other duties assigned by the Front Office Management.

• Be pleasant, smile and greet all guests, using surnames when obtained.

• Be actively engaged with our guests and deliver memorable guest experiences.

• Create unique, personalized WOW moments at every opportunity.

NON-ESSENTIAL FUNCTIONS include the following.

• Assist Front Office at peak times

• This brief job profile is to give a general idea of the job and in no way states or implies that these are the only job duties to be performed by the associate in this position. Other duties will be assigned.

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link:
EEOC is the Law Poster.
Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.
If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: applicationassistance@omnihotels.com.