Job Description

Loyalty Ambassador

At The Ritz-Carlton, Perth, our Ladies and Gentlemen are the most important resource in our commitment to delivering exceptional experiences to our guests. We are seeking a Loyalty Ambassador who can help us grow, build lasting relationships, and inspire excellence.

Unmatched global perks – Enjoy exclusive discounts on hotel stays and dining across Marriott International properties worldwide for you, your family, and friends
Grow your career without limits – Access world-class training, development programs, and endless career opportunities within the world’s largest hotel group
Invest in your future – Benefit from industry-leading learning programs and professional development resources designed to help you succeed
Feel valued every day – Be recognised and celebrated through ongoing employee recognition initiatives
Stay active and energised – Access to on-site gym facilities
Enjoy local perks – Access exclusive discounts at nearby retail and lifestyle venues
Birthday perks – Celebrate your special day with a paid day off
Be part of something bigger – Join a global brand that champions diversity, inclusion, and equal opportunities for all

About the Role

Duties

Engage hotel guests to enhance the service experience through activation of all outlet services within the lobby area (e.g., Restaurant & Bar, Front Desk, Business Center, Lounge, etc.).
Respond to guest requests for special arrangements or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers.
Respond to special requests from guests with unique needs and follow up to ensure satisfaction.
Gather, summarize, and provide local area knowledge to inform guests about the property and the surrounding area amenities, including special events and local activities.
Wear the mascot costume and embody the character in a fun, energetic, and professional manner.
Engage warmly with children and families, creating memorable and enjoyable experiences.
Greet and interact with guests in a friendly and approachable manner.
Follow safety and performance guidelines to ensure a safe environment for guests and yourself.

Skills & Experience

Responsible Service of Alcohol from Nationally Accredited Training provider (RSA)
I’m Alert Food Safety Certification (from City of Perth)
Experience working in customer service role preferable
Passion for customer service.
A genuine love for working with children and families.
Confidence performing and engaging in public.
Physical fitness and stamina to wear the mascot costume for extended periods.
Reliability, punctuality, and a strong sense of responsibility.
Flexibility to work during school holidays, weekends, and festive periods.
Unrestricted working rights for Australia

Only shortlisted candidates will be contacted to go through our selection process.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

About Marriott International

Marriott International, Inc. is based in Bethesda, Maryland, USA, and encompasses a portfolio of approximately 9,000 properties across more than 30 leading brands in 141 countries and territories.

Its heritage can be traced to a root beer stand opened in Washington, D.C., in 1927 by J. Willard and Alice S. Marriott.

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

Community Guidelines: We reserve the right to remove without any notice content that we determine in our sole discretion is offensive or illegal, contains personally identifiable information, trademarks or copyrights belonging to a third party, advertises a third party’s products or services, or is otherwise inappropriate.

Application Tips: We encourage job seekers to protect themselves from email and recruiting scams. Please note: 1) We do not accept applications via email or fax; 2) We never ask for money as part of the application process; 3) We only contact job applicants from approved email domains. Please find more information about Marriott International’s job application process and approved email address domains here: http://www.careers.marriott.com/tips-for-applying/

Industry

Travel & Hospitality

Company Size

10,000+ employees

Headquarters

Bethesda, MD

Year Founded

Unknown

Website

marriott.com

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