Job Description

SCOPE OF WORK:

Service Technicians install, diagnose problems and perform service repairs on card access, Security Camera systems and other related building system products at customer sites.

• Follow troubleshooting procedures and refer to technical manuals, part manuals, change notices and bulletins, modification notices, etc. to repair equipment.
• Service, troubleshoot, and install card access, Security Camera systems, and other related systems.
• Read and interpret blueprints, diagrams, submittals, specifications software/systems, programs, schematics, and operational product manuals.
• Exhibit effective customer service skills by consistently communicating with staff and customers to ensure customer satisfaction.
• Complete Service Acknowledgements on company software through communication devices such as smart phones and laptop computers.
• Obtain customer signature upon completed service call assignment.
• Available for on-call emergency service.
• Perform other duties as assigned.

RESPONSIBILITIES

• Knowledge of test equipment, multi-meter, digital analyzer, and commissioning devices.
• Ability to follow verbal and written instructions.
• Able to work in unusual and sometimes difficult position such as climbing ladders, scaffolding and high aerial lift equipment up to 40 feet, etc.
• Ability to work flexible hours including weekends to meet customer requirements.
• Demonstrate a high level of customer service.
• Maintain truck inventory to ensure timely response to customer needs.
• Ability to adhere to, implement, and always follow safety guidelines and procedures.
• Strong organizational skills, positive attitude, and an ability to learn quickly.
• Capable of performing physical labor to include carrying and moving equipment and tools up to 50-70 lbs.
• Possess a valid driver’s license and driving record that meets company requirements.

QUALIFICATIONS

• EDUCATION: 2-year degree or equivalent combination of education and experience.
• EXPERIENCE: Experience installing, inspecting, repairing, and programming card access and CCTV.