Job Description

This role serves as the onsite lead for one or more projects, responsible for directing field activities, coordinating team execution, and driving efficiency in the field. This role works closely with customers, contractors, project managers, and internal team members to ensure the successful installation and implementation of video surveillance, access control, structured cabling, paging, and other related physical security solutions. This role is expected to demonstrate strong technical knowledge, maintain quality and safety standards, mentor field personnel, and ensure a positive customer experience throughout project execution.

Roles and Responsibilities/ Essential Functions:

• Lead onsite execution for one or more physical security and low-voltage projects.
• Direct and coordinate field technicians, subcontractors, and other onsite personnel.
• Review project scope, drawings, schedules, and installation plans to ensure efficient execution.
• Serve as the primary onsite point of coordination with customers, contractors, and other trades.
• Ensure work is completed in accordance with quality standards, safety requirements, and project expectations.
• Identify field issues, project risks, scope changes, and resource needs and communicate them appropriately.
• Support project schedule adherence and efficient labor utilization in the field.
• Perform and oversee installation, testing, and system commissioning activities as needed.
• Train, mentor, and support the development of physical security team members in the field.
• Maintain accurate field documentation, redlines, material tracking, and progress updates.
• Contribute to a positive customer experience through professionalism, responsiveness, and quality execution.
• Meet annual billable hour goal, as defined by HBS. This number may change over time as the business evolves.

Requirements

Competencies

• Accountability: Accountability looks at the extent to which an individual is willing to accept responsibility.
• Active Listening: Active listening looks at the extent to which an individual actively attends to, conveys, and understands the comments and questions of others.
• Adaptability: Adaptability looks at the extent to which an individual can fit into a changing working environment.
• Assertiveness- Ability to act in a self-confident manner to facilitate completion of a work assignment or to defend a position or idea.
• Communication, Oral: Oral Communication skills looks at the extent to which an individual communicates with economy and clarity, actively engaging in conversations in order to clearly understand others' message and intent and receives and processes feedback.
• Conflict Resolution- Ability to deal with others in an antagonistic situation.
• Customer Oriented: Customer orientation implies a desire to serve both external and internal clients by focusing effort on meeting the client’s needs, understanding their concerns, and seeking to build trust.
• Decision Making: Decision making skills look at the ability of the individual to select an effective course of action while controlling resources and expenditures.
• Delegating Responsibility – Ability to allocate authority and/or task responsibility to appropriate people.
• Honesty / Integrity – Ability to be truthful and be seen as credible in the workplace.
• Problem Solving: Problem solving skills looks at the ability of the individual to recognize courses of action which can be taken to handle problems or potential problems and applying contingency plans to solve those problems.
• Relationship Building – Ability to effectively build relationships with customers and co-workers.
• Resource Management – Ability to obtain and appropriate the proper usage of equipment, facilities, materials, as well as personnel.
• Strategic Planning – ability to develop a vision for the future and create a culture in which the long-range goals can be achieved
• Time Management – Ability to utilize the available time to organize and complete work within given deadlines
• Working Under Pressure: Working under pressure looks at the ability of the individual to maintain composure when exposed to stress.

Required Experience:

• 3-5+ years experience with Access Control, Surveillance, and/or Low Voltage Cabling systems and associated hardware/software

Preferred Experience:

• Experience leading teams to accomplish project objectives
• Experience leading projects with scope, schedule, and budget
• Experience reading and understanding project requirements and technical drawings

Required Skills, Education and/ or Certifications:

• High School Diploma
• Valid Driver’s License
• Computer Skills: Microsoft Office Suite
• Basic Knowledge of Computers
• Ability to use basic hand tools and power tools

Equal Opportunity Employer - Including Disabled and Veterans

#HBS