Job Description

Lounge Manager

Coming soon to the heart of Mayfair, The St. Regis London marks the brand’s prestigious debut in the United Kingdom. This is a destination where history and modernity meet, where the energy of the city is palpable, and where every arrival feels personal. With signature Butler Service, refined interiors by Richmond International, and an unmatched Bond Street address, The St. Regis London embodies Live Exquisite—a celebration of London’s pioneering and glamorous lifestyle for the Luminaries of the world.

We are seeking an exceptional Lounge Manager to curate a refined and seamless daytime experience at The St. Regis London. This role goes beyond overseeing morning Bar & Lounge operations; it is a leadership opportunity for a hospitality professional with impeccable standards, a passion for luxury service, and a keen eye for detail.

As Lounge Manager, you will lead the daily morning operations of the lounge while overseeing the transition into, and execution of, our signature afternoon tea service. You will create an elegant and welcoming atmosphere from the first guest arrival through to the afternoon, inspiring your team to deliver experiences that embody the sophistication, precision, and personalised service synonymous with the St. Regis brand. You will champion product quality, operational excellence, and guest satisfaction, consistently curating memorable daytime moments and setting the standard for refined luxury service.

Key Responsibilities

• Lead and oversee all morning Bar & Lounge operations, ensuring a smooth, efficient, and refined service from opening through afternoon tea.
• Oversee the preparation, transition, and delivery of the afternoon tea Lounge experience, ensuring consistency, elegance, and attention to detail.
• Uphold service standards, policies, and procedures in alignment with brand expectations.
• Ensure exceptional presentation and quality of breakfast, beverages, light lunch and afternoon tea offerings.
• Coordinate mise-en-place, opening procedures, and afternoon tea setup to guarantee readiness for service.
• Supervise and support the team during service, maintaining a visible presence on the floor and engaging with guests.
• Deliver personalised guest experiences, anticipating needs and responding with warmth and professionalism.
• Handle guest feedback and concerns promptly, ensuring effective and gracious service recovery.
• Monitor staffing levels to align with business demands across breakfast and afternoon tea periods.
• Train and coach team members on service standards, product knowledge, and luxury hospitality behaviours.
• Ensure compliance with UK health & safety, food hygiene, and sanitation regulations.
• Collaborate closely with culinary teams on breakfast and afternoon tea offerings, including presentation and service flow.
• Review guest feedback and performance metrics to drive continuous improvement.
• Support cost control initiatives, including waste reduction and efficient resource management.

Core Competencies

We are seeking a hospitality leader who combines operational excellence with a guest-centric mindset, someone who thrives in a luxury environment and understands the importance of detail, consistency, and anticipatory service. You should have:

• Proven experience in lounge, restaurant, or hotel operations, ideally within a luxury hospitality environment.
• Strong understanding of breakfast, lounge service, and afternoon tea standards, with a commitment to excellence in delivery.
• Excellent leadership and team development skills, with the ability to motivate, inspire, and lead by example.
• Exceptional interpersonal and communication skills, with a confident yet approachable manner.
• Highly organised, with strong attention to detail and the ability to multitask effectively in a fast‑paced environment.
• A genuine passion for delivering personalised guest experiences and consistently maintaining the highest service standards.
• Professional, composed, and solutions‑oriented, with the ability to manage challenges calmly and decisively.

At The St. Regis London, our Hosts are the heartbeat of our legacy of exceptional service. In honour of your dedication, we offer a curated collection of benefits designed to support and elevate your journey with us.

Financial Rewards

• Competitive salary designed to recognise excellence
• Enhanced pension
• Life assurance
• Company sick pay
• Additional holiday allowance
• Access to BenefitHub’s exclusive retail, wellness and travel privileges
• Friends & Family preferred rates at Marriott hotels worldwide

Career Development

• Clear pathway for internal promotions and transfers
• Cross‑department training to refine your craft and broaden your expertise
• Expert‑led development programmes
• Continuous learning through structured programmes
• Premium e‑learning platform access
• Be part of an exclusive pre‑opening experience shaping the future of the property

Wellbeing Support

• Private Medical Insurance
• Employee Assistance Programme
• Complimentary meals on duty, crafted with care and served in our staff restaurant featuring wholesome, quality cuisine
• Food & Beverage discounts across Marriott properties
• Year‑round wellbeing initiatives and wellness activities

Recognition & Appreciation

• Award programmes celebrating exceptional performance
• The Astor Awards
• Distinctive Moments celebration
• Long service awards
• Key life moments celebrated—birthday, anniversaries, personal milestones and achievements
• Vibrant social calendar with team events and engagement activities

Terms and Conditions Apply

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent and experiences of our associates. We are committed to non‑discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.