Job Description

EDUCATION AND EXPERIENCE:

• High School diploma or equivalent.
• Previous airport and/or customer service experience preferred.
• Must be 18 years of age.
• Must have a reliable telephone and transportation

PERSONAL AND PHYSICAL REQUIREMENTS

• Treat all information as confidential.
• Posses the tact to deal with all levels of situations, client representatives, employees and the public.
• Must be able to read, understand and carry out instructions in English.
• Ability to work from verbal and written instructions.
• Must be able to lift, stoop, squat, push, stand and/or bend throughout the shift.
• Must be able to lift, carry and/or hold up to 75 lbs.
• Must pass pre-employment and random drug test.
• Must complete a criminal background check.
• Must be a citizen of the US or posses the necessary authorization from the immigration and naturalization Service (INS).

PERFORMANCE RESPONSIBILITIES:

• Actively participate in the Safety Management System (SMS)
• Routine housekeeping of bar area.
• Daily maintenance, cleaning and upkeep of bar and coffee area
• Stocking of all bar supplies.
• Replenish food displays.
• Bus tables and maintain cleanliness throughout club and lounge during operating hours.
• Monitor and maintain Club and loung kitchen areas, pantry areas, restroom facilities for cleanliness and supplies
• General housekeeping duties in the Club/Lounge area during operating
• Attend to passengers needs and provide special assistance to passengers as requested
• Provide general information and directions to passengers.
• Complete appropriate documentation in a timely manner, i.e., for maintenance repair or supply orders.
• Be neat and careful when handling other people's property, especially mobility aids and luggage.
• Must be familiar with all Government/Client/Airport/Company regulations.
• Keep supervisor informed of needs and problems in assigned areas, maintain cleanliness of immediate work area and report maintenance needs.
• Project a positive image and respond to inquiries from airlines, staff and public in a courteous manner.
• Attend meetings and inservices as required.
• Utilize appropriate communications channels and maintain records, reports and files as required.
• Must be attired in proper uniform or business attire as directed by company officials and identification must always be visible.
• Adhere to company policies and procedures and participate in achievement of company objectives.
• Utilize company and client equipment, supplies and resources in a conscientious, cost effective manner.
• Perform other duties as requested.