Job Description

Job Summary

To foster a safe, secure, and engaging environment for customers and associates by supporting efforts to prevent loss, reduce shrink, and maintain safety standards within Miniso USA stores, the Loss Prevention Team Member (LPTM) will focus on strong store presence, deterrence, operational compliance, and partnership with store leadership to uphold all company standards related to safety, security, and loss prevention.

Essential Job Functions

• Provide a visible deterrent to theft by actively monitoring the sales floor and store entrance/exit with a strong, customer-friendly presence.
• Assist with daily loss prevention operations, including audits, walkthroughs, and CCTV monitoring (where applicable).
• Monitor employee and customer activity to identify theft, policy violations, or safety concerns; escalate observations appropriately.
• Perform operational assessments and report hazards or concerns to store leadership.
• Conduct bag checks or package inspections at the employee entrance, where applicable.
• Support internal investigations and incident response by documenting and communicating facts in a timely and objective manner.
• Contribute to training and awareness efforts by reinforcing operational standards and company policy in partnership with store management.
• Execute regular floor walks ("figure 8s") to engage with the team and ensure adherence to operational and LP standards.
• Maintain working knowledge of Miniso retail policies, product placement, and store layout.
• Deliver friendly and professional customer service while supporting a safe shopping environment.

Additional Qualifications

• Must be able to respond swiftly in emergency situations and support safety protocols.
• Basic computer proficiency to complete reports and document incidents
• Strong observational skills and the ability to remain focused in a high-energy retail environment.
• Excellent communication and interpersonal skills; able to interact with customers and staff at all levels.
• Ability to work independently while maintaining close alignment with store and LP leadership.

Education & Experience

• High school diploma or equivalent required.
• 1–2 years of retail experience preferred, prior Loss Prevention or security experience a plus.

Pay Range

USD $17.65 - USD $22.50 /Hr.