Job Description

Why us?

At The Ben, West Palm Beach, every corner tells a story, and every connection creates opportunity. Inspired by the legacy of Byrd "Birdie" Dewey and her iconic Ben Trovato estate, our Autograph Collection hotel blends modern luxury with creativity, sophistication, and a spirit of individuality that feels Exactly Like Nothing Else .

Perched along the Intracoastal Waterway in the heart of downtown West Palm Beach, The Ben is more than a destination—it is a stage for exceptional experiences. From Proper Grit , our signature whisky and supper club-inspired restaurant, to Spruzzo , our rooftop Mediterranean lounge with sweeping waterfront views, every space reflects our commitment to craftsmanship, authenticity, and unforgettable hospitality.

Learn more about our collection of experiences:

• The Ben West Palm —https://www.thebenwestpalm.com/

• Proper Grit —https://www.propergrit.com/

• Spruzzo Rooftop —https://www.spruzzowestpalm.com/

The Loss Prevention Officer is responsible for helping maintain a safe, secure, and welcoming environment for guests, associates, and visitors by monitoring access points, verifying guest identification, and enforcing hotel security procedures. This role combines vigilance with exceptional hospitality, maintaining a professional presence while supporting daily operations, special events, and incident response. Through strong observation, effective communication, and sound judgment, the Loss Prevention Officer helps protect hotel assets, promote safety, and contribute to a seamless luxury guest experience.

Responsibilities

• Patrol all areas of the property including outside parking lots on a regular basis.
• Respond to any guest complaints and concerns and investigate to remedy the situation with a sense of urgency.
• Note, search for, handle and report any unusual circumstances, safety violations, car theft, destruction and/or suspicious or undesirable persons and escort off property, if necessary.
• Document a concise security report on a daily log including incidents of theft, accidents and safety violations.
• Complete the necessary security forms to document losses of property or personal injury to guest or associate.
• Maintain familiarity of all hotel disaster and emergency policies, procedures and regulations; respond immediately to emergency alarms or calls for help, determine course of action, notify appropriate authorities and perform first aid and CPR as needed.
• Conduct investigations of security incidents.
• Enforce the 'No Solicitation Policy' of the property.

Qualifications

Education/Formal Training

High school education or equivalent experience.

Experience

Minimum two years prior experience in loss prevention.

Knowledge/Skills

• Current CPR and First Aid certification; good communication skills, ability to recognize drug and alcohol abuse.
• Ability to communicate through a portable radio. May require a second language.
• Excellent hearing required to communicate with guests, employees, managers, use radio.
• Excellent vision required for emergencies, visual safety inspections.
• Excellent speech communication skills required to communicate with guests, employees, managers, use radio Excellent comprehension and literacy required to complete reports, logs.

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Lifting, pushing, pulling, carrying: May be necessary to carry people or equipment in emergency situation.
• Bending/kneeling would be necessary in administering CPR and First Aid.
• Mobility -would be necessary 100% of the time in responding to emergencies and patrolling the building.
• Continuous standing -would not be standing in one place for any extended length of time. Uses stairs in responding to fire alarms -no elevators.
• No driving required.

Environment

Work inside 85% of shift, 15% of shift. Abnormal temperatures -summer 110 degrees; winter -10 degrees.

Benefits

• Eligible to participate in the Company’s 401(k) program with employer matching

• Great discounts on Hotels, Restaurants, and much, more.

• Eligible to participate in the Employee Referral Bonus Program. Up to $1,000 per referral.