Job Description

Omni Las Colinas

Join the Team at Omni Las Colinas Hotel – Where Luxury Meets Lifestyle

Nestled along the scenic Mandalay Canal in the heart of Irving, Texas, Omni Las Colinas Hotel is a vibrant urban retreat that blends upscale sophistication with the energy of a growing destination. Our AAA Four Diamond property recently completed a $13-million-dollar renovation, elevating every corner of the hotel with modern design, enhanced amenities, and refreshed guest experiences.

With 401 luxury guest rooms and 96 suites, event space spanning more than 50,000 square feet, and the iconic LRH Restaurant & Bar, our hotel offers guests—and associates—a dynamic, high-end experience. From waterfront dining and resort-style pool experiences to curated local events, we serve as a central hub for leisure travelers, business professionals, and locals alike.

At Omni Las Colinas, we don’t just deliver exceptional service—we create unforgettable experiences. And it all starts with our people.

We’re looking for passionate, driven, and service-focused individuals to join our team. Whether you're beginning your career in hospitality or looking to grow in a supportive, inclusive environment, you'll find endless opportunities here. As part of the Omni Hotels & Resorts family, you'll benefit from a strong culture of excellence, industry-leading training, and a commitment to associates well-being and development.

This team member will ensure the safety and tranquility of resort guests and employees, enforce the hotel's policies and procedures, and record in writing any assigned tasks. Prepare incident and accident reports accurately and in the format specified by the Director of Loss Prevention.
Responsibilities:
• · Patrol hotel property to ensure the safety of guests and employees and to protect all hotel assets.
• · Answer house calls to assist both guests and associates with respect to safety, security, and hotel operations.
• · Initiate and follow up with all investigations of crimes committed against property and persons.
• · Assist sick/injured guests or associates, ensuring all documentation, reporting, and witness statements have been completed within a timely manner.
• · Initiate investigations, write incident and accident reports, monitor investigations to their timely conclusion, and ensure appropriate follow-up with guests, visitors, and employees, documenting all contacts.
• · Maintain accurate records while performing basic duties, including, but not limited to, camera monitoring, shift activity log, codebook, and employee/guest interactions.
• · Monitor/distribute visitor and vendor access to the property by distributing visitor badges.
• · Perform frequent bag checks for associates leaving the property.
• · Escort and interact with special guests who need privacy when entering/exiting the hotel through the heart of the house areas.
• · Maintain confidentiality when dealing with sensitive guest or associate issues.
• · Assist supervisor or director in checking alarm systems, safety, and fire alarm systems, and closely monitor the security of building doors, service areas, delivery areas, and grounds.
• · Assist hotel management in emergency situations by knowing all hotel safety procedures and leading/directing guests and associates to safety.
• · Record, report, and correct any unsafe conditions while patrolling hotel property.
• · Maintain professional attitude and appearance.
Qualifications:
• · Must be able to stand and walk for up to 8 hours per shift.
• · Available for AM & PM shifts
• · Must be able to communicate effectively by telephone, email, radio, and reporting.
• · Must have basic computer knowledge.
• · Must be able to reach various areas of the hotel/resort at a rapid pace if necessary.
• · First Aid/CPR Certification is preferred.
• · Must be able to remain calm and professional during stressful situations.
• · Must be able to work a flexible schedule, including day, evening, weekends, and holidays.

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link:
EEOC is the Law Poster.
Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.
If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: applicationassistance@omnihotels.com.