Job Description

Responsibilities:

• Patrol hotel property to ensure the safety of guests, associates, and assets.

• Respond to house calls, assisting guests and employees with safety, security, and operational needs.

• Initiate and follow up on investigations of crimes committed against the hotel or individuals.

• Assist sick or injured guests and employees, ensuring proper documentation and reporting.

• Write incident and accident reports, monitor investigations to timely conclusion, and ensure appropriate follow-up.

• Maintain accurate records including camera monitoring, shift activity logs, and guest/employee interactions.

• Assist supervisors in checking alarm systems, fire safety systems, and monitoring building security.

Qualifications:

• Prior experience in security, law enforcement, or hospitality preferred.

• Strong interpersonal and customer service skills with a calm, professional demeanor.

• Ability to remain dependable and reliable in high-pressure situations.

• Knowledge of safety and emergency procedures.

• Detail-oriented with strong organizational and documentation skills.

• Flexibility to work varied shifts, including nights, weekends, and holidays.

Benefits (Full-Time Associates Only):

• Competitive wages

• Medical, dental, and vision insurance

• Life insurance and short/long-term disability options

• 401(k) program with company match

• Tuition assistance

• Discounted room rates at Concord-managed hotels

• Training, development, and career advancement opportunities

Why Join Concord?

Concord Hospitality invests in its associates by providing training and development at all levels, from interns to executive leaders. Our “Associate First” culture supports and inspires personal development both within the workplace and beyond.

We value work-life balance, diversity, and a commitment to providing the best customer service and quality accommodations in every market we serve. Built on five cornerstones—Quality, Integrity, Community, Profitability, and FUN!—our associates proudly cheer:
“We Are Concord!”

We support diversity and inclusion through our mission to be a Great Place to Work for All.