Job Description

Why us?

At The Ben, West Palm Beach, every corner tells a story, and every connection creates opportunity. Inspired by the legacy of Byrd "Birdie" Dewey and her iconic Ben Trovato estate, our Autograph Collection hotel blends modern luxury with creativity, sophistication, and a spirit of individuality that feels Exactly Like Nothing Else

Perched along the Intracoastal Waterway in the heart of downtown West Palm Beach, The Ben is more than a destination—it is a stage for exceptional experiences. From Proper Grit, our signature whisky and supper club-inspired restaurant, to Spruzzo, our rooftop Mediterranean lounge with sweeping waterfront views, every space reflects our commitment to craftsmanship, authenticity, and unforgettable hospitality.

Learn more about our collection of experiences:

• The Ben West Palm —https://www.thebenwestpalm.com/

• Proper Grit —https://www.propergrit.com/

• Spruzzo Rooftop —https://www.spruzzowestpalm.com/

The Loss Prevention Manager is responsible for leading the hotel's safety, security, and risk management programs to protect guests, associates, visitors, and company assets. This role develops and implements comprehensive loss prevention strategies, oversees emergency preparedness, conducts investigations, and ensures compliance with all applicable safety regulations, company policies, and industry best practices.

Serving as the subject matter expert for all aspects of hotel security, the Loss Prevention Manager fosters a culture where safety, vigilance, and exceptional service work together seamlessly. This position partners closely with department leaders to proactively identify and mitigate risk, respond effectively to incidents, provide safety training, and maintain operational readiness. Through strong leadership, sound judgment, and a commitment to continuous improvement, the Loss Prevention Manager helps create an environment where guests feel secure, associates are empowered, and the hotel operates with confidence and integrity.

Success in this role requires exceptional leadership, critical thinking, discretion, and the ability to make timely decisions in dynamic situations while maintaining the highest standards of professionalism, hospitality, and operational excellence.

This version aligns with the executive-level tone of a luxury Marriott Autograph Collection property while focusing on the purpose and impact of the position rather than simply listing responsibilities.

Responsibilities

• Investigate, analyze and report on all incidents and accidents; coordinate activities and liaise with local and federal law enforcement agencies, fire companies and insurance agencies to resolve problems, ensure a safe environment for guests and staff and a quality guest experience.
• Develop safety, security and emergency procedures/action plans for the hotel and peripheries and monitor program implementation within corporate guidelines to protect guests and staff, secure the assets and minimize losses.
• Monitor and control the maintenance and repair of safety related equipment to ensure constant emergency readiness.
• Train the hotel staff on first aid, CPR, fire prevention, safety and equipment, accident prevention, security and emergency procedures.
• All other duties as assigned, requested or deemed necessary by management.

Qualifications

Education/Formal Training

One to two years of post-high school education or equivalent experience.

Experience

Minimum two years in security/loss prevention.

Knowledge/Skills

• Thorough knowledge of the security hospitality fields and the relating practices and procedures.
• Requires knowledge of hotel and company policies and procedures and the ability to determine a course of action based on these guidelines.
• Requires supervisory/management skills.
• Ability to perform CPR and first aid.

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Lifting, pushing, pulling and carrying may be necessary to carry people or equipment in emergency situations.
• Bending/kneeling would be necessary in administering CPR and First Aid.
• Mobility - would be necessary 100% of the time in responding to emergencies and patrolling the building.
• Continuous standing - would not be standing in one place for any extended length of time.
• Climbing - use stairs in responding to fire alarms.
• Able to communicate with employees, managers, guests; hear alarms.
• Able to do visual safety inspections.

Environment

Work inside 85% shift

Benefits

• Eligible to participate in Sage bonus plan

• Unlimited paid time off

• Medical, dental, & vision insurance

• Eligible to participate in the Company’s 401(k) program with employer matching

• Health savings and flexible spending accounts

• Basic Life and AD&D insurance

• Company-paid short-term disability

• Paid FMLA leave for up to a period of 12 weeks

• Employee Assistance Program

• Great discounts on Hotels, Restaurants, and much more.