Job Description

THE ROLE

Loss Prevention Manager - Carneys Point, NJ

We are seeking a Loss Prevention Manager to join our site (Returns Center) in New Jersey as an individual contributor. In this critical security and asset protection role, you will serve as the primary loss prevention professional responsible for protecting company assets, preventing theft and fraud, and ensuring operational security. You will manage security personnel during shifts, conduct comprehensive loss prevention investigations, develop and implement site-specific LP policies, monitor and maintain CCTV systems, and coordinate with external security and technology vendors. Your work directly protects Quince assets while maintaining a secure, compliant operational environment at site.

Responsibilities

• Security Headcount Management & Shift Coordination (10–12 hours/week)

• Oversee security personnel assignments and schedules across operational shifts (4–5 hours/week)
• Conduct daily briefings and debrief sessions with security HC to communicate protocols and incident updates (3–4 hours/week)
• Monitor security personnel performance and provide feedback on adherence to procedures (2–3 hours/week)
• Ensure proper security coverage during high-risk periods and special events

• Loss Prevention Investigations & Event Management (12–14 hours/week)

• Investigate suspected theft, fraud, and unexplained losses (6–7 hours/week)
• Conduct incident reviews, document findings, and prepare investigation reports (3–4 hours/week)
• Collaborate with operations team on root cause analysis and corrective actions (2–3 hours/week)
• Manage emergency response and coordinate with law enforcement when necessary

• CCTV System Monitoring & Maintenance (8–10 hours/week)

• Monitor CCTV system performance and investigate technical issues (3–4 hours/week)
• Review footage for security incidents, suspicious activities, and operational insights (3–4 hours/week)
• Coordinate CCTV maintenance, upgrades, and vendor support requests (2–2 hours/week)
• Maintain CCTV footage archives and retention according to compliance requirements

• Loss Prevention Policy Development & Compliance (6–8 hours/week)

• Develop and implement site-specific LP policies, procedures, and protocols (3–4 hours/week)
• Ensure compliance with local, state, and federal security and asset protection regulations (2–2 hours/week)
• Conduct security awareness training for operations and warehouse staff (1–2 hours/week)

• Vendor Management & External Relations (6–8 hours/week)

• Manage relationships with security agency vendors and coordinate contract renewals (3–4 hours/week)
• Communicate with CCTV vendors on system performance, repairs, and technology upgrades (2–3 hours/week)
• Evaluate security vendor performance and cost-effectiveness; negotiate terms where applicable (1–1 hours/week)

Preferred:

• Experience in warehouse, returns processing, or logistics operations
• Certification in loss prevention, security management, or related field (CPP, CFE, or equivalent)
• Background in e-commerce, direct-to-consumer (DTC), or retail operations
• Familiarity with inventory management systems and loss analytics tools
• Experience coordinating with law enforcement and external security agencies

Key Success Metrics

• Shrink Reduction: Reduce inventory shrink by 15–25% year-over-year through LP initiatives
• Investigation Resolution Rate: Complete 90%+ of LP investigations within 30 days with documented findings
• Security Incident Response: Respond to all security incidents within 15 minutes with documented action
• CCTV System Uptime: Maintain 98%+ CCTV system availability and operational effectiveness
• Policy Compliance: Achieve 100% staff compliance with site-specific LP policies via training and monitoring
• Vendor Performance: Maintain vendor performance scores of 90%+ for security and CCTV vendors
• Loss Prevention Awareness: Reduce security incidents by 20%+ through staff training and awareness initiatives

Work Schedule

Full-time position: 40 hours per week (Monday–Friday)

Schedule flexibility required to accommodate security operations and shift coverage across Monday–Sunday operations

May include occasional evening, weekend, or on-call hours depending on security incidents or investigations

Pay Range: $79,000-$105,000
All posted ranges are reflective of base salary and may vary depending upon experience level and location. Bonus and equity may also be provided for eligible roles.