Job Description

The Loss Prevention Manager will manage the department's operations, training, and protection of guest and company property, as well as employee and guest safety, and will also handle accident and fire response.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Maintain logs, certifications and documents required by law and standard operating procedures.
• Monitor your staff’s activity and performance, act as their mentor and coach.
• Train new employees according to all corporate specifications, including documentation.
• Assign duties and schedule staff, balancing needs of hotel and productivity standards.
• Watch for suspicious persons entering, exiting, or loitering around building. Conduct walk through observations of entire hotel.
• Promote safe work practices.
• Ensure compliance with OSHA standards and preventative measures.
• Chair Safety Committee and enforce safety programs.
• Develop, revise, and advise key personnel of emergency procedures.
• Investigate accidents, thefts, property loss, and unlawful activities. Document details and advise management.
• Track departmental safety records and document medically treated and non-treated injuries.
• Organize and administer efficiency safety and security related programs for overall hotel, including; lost and found process, auditing of issuance of hotel keys, chemical, CPR, and Fire Preparedness training, Manager on Duty schedules, evacuation drills, etc.
• Train staff in established emergency procedures and implement accident and fire prevention procedures.
• Compile and distribute departmental reports, such as property loss correspondence.
• Read incoming correspondence and disseminate pertinent information to staff members.
• Organize and conduct departmental safety committee meetings.
• Attend and participate in other required meetings.
• Additional projects and responsibilities may be assigned as needed.

SPECIFIC EXPERIENCE WE'RE SEEKING:

• 3+ years’ Loss Prevention Management experience required.
• Experience with Loss Prevention Management in a Hotel environment, preferably at a four-diamond or higher property
• Understanding of safety protocols and local law requirements
• BS/BA Degree in hospitality management, business management or related field preferred
• First Aid/CPR Instructor Certification
• Ability to manage difficult situations with Guest contact and to resolve Guest issues within a timely manner
• High level of experience and understanding in the operation of the fixed fire extinguishing system including, but not limited to, kitchen hood suppression system, fire pump, fire panel, fire detecting devices, etc.
• Experience with responding to emergencies including, but not limited to, fire and medical
• Extensive knowledge of Vingcard Lock system and Visionline including, but not limited to, programming of locks, troubleshooting lock issues, repair/replacement of locks, lock interrogations, programming of keys
• Strong ability to conduct independent investigations including, but not limited to, reviewing of CCTV, conducting room search, questioning guests and/or associates, obtaining and recording statements, contacting local authorities as required, and to provide outcome and complete detailed report of investigation efficiently and in a timely manner
• Experience in coordinating and overseeing external security for property events, conducting VIP and celebrity escorts, and training staff on workplace safety and security.
• Ability to conduct daily patrols, including walking stairs
• Ability to stand for long periods of time, up to eight (8) hours per shift, including in an outdoor setting
• Ability to work under pressure and to maintain composure at all times
• Strong organizational, task-management, employee relations, leadership, problem resolution, creativity, verbal and written communication (in English) and presentation skills
• Strong computer skills to include: Word, Excel, PowerPoint, Office and Outlook
• This position requires a flexible schedule, must be able to work evenings, weekends, and holidays.

Please note: management reserves the right to change, modify, and/or alter any of the duties listed above to meet business demands.

Salary range: $70,000.00 USD - $80,000.00 USD annually