Cellular Sales

Loss Prevention Investigator

Cellular Sales  •  United States (Remote)  •  4 days ago
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Job Description

Cellular Sales

Loss Prevention Investigator

ClassificationExempt

Reports toLoss Prevention Manager

Objective

The Loss Prevention Investigator is part of an ever-changing environment who is responsible for partnering with store operational teams and LP Management to identify and deter external and internal dishonesty. Investigators use analytical data and reporting, evidence gathering, CCTV video surveillance, interviews, and law enforcement collaboration to resolve incidents and build solid cases.

Essential Functions

  • Investigate and identify dishonest personnel within the company.
  • Investigate deceptive behaviors.
  • Conduct internal misappropriation investigations.
  • Initiate investigations on vendor theft, employee theft and inventory shrink.
  • Execute and implement shrink reduction procedures.
  • Interview witnesses and suspects and develop detailed reports on all conducted investigations.
  • Actively support law enforcement with prosecutions and investigations to solve incidents of theft, fraud and Organized Retail Crimes.
  • Effectively communicate information both verbally and in writing with the members of management related to investigations
  • Accurately complete incident reports and maintain organized records for legal proceedings.

    • Competencies

  • Attention to Detail: Taking responsibility for a thorough and detailed method of working.
  • Accountability: Accepting responsibility that results in anticipation/prevention of problem areas from actions, and problem solving inside and outside the department/organization.
  • Initiative: Spotting opportunities within a circle of influence; anticipating threats and acting on them; self-starting rather than waiting passively until the situation demands action.
  • Organizational Awareness: Having and using knowledge of systems, situations, procedures, and culture inside the organization to identify potential problems and opportunities; perceiving the impact and the implications of decisions on other components of the organization.
  • Problem Solving: Having the ability to identify problems and issues of varying complexities and to find effective solutions with few guidelines.
  • Written Communication: Expressing ideas and opinions clearly in properly structured, well-organized, and grammatically correct reports or documents; utilizing language and terminology.

    • Supervisory ResponsibilityThis position does not have supervisory responsibilities.

    Work EnvironmentThis job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

    Physical DemandsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

  • Must be able to perform repetitious hand/eye movement,
  • Must be able to sit for long periods
  • Must be able to lift up to 30 lbs.
  • Must have reliable transportation

    • This is largely a sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets and bend or stand on a stool as necessary.

    Position Type/Expected Hours of WorkThis is a full-time position. Typical days and hours of work are Monday through Friday, 8:00 a.m. to 5:00 p.m.

    Travel0 – 10% Travel

    Required Education and Experience

  • High School Diploma or GED
  • 2 Year Degree

    • Preferred Experience

  • 2 Year degree
  • 2 years’ experience within a Loss Prevention and/or Security department.
  • 2 years retail sales operations.
  • Wicklander/Zulawski (WZ) Interview/Interrogation certification a plus.
  • Excellent communication skills in person, via email and on the telephone.

    • Additional Eligibility Qualifications

    Proficient with Excel, Word, Outlook. Ability to maintain the utmost level of confidentiality and discretion. Candidates must be able to utilize good, sound judgement and tact. Ability to handle multiple tasks and prioritize those tasks accordingly. Ability to work both independently and in a team environment.

    AAP/EEO StatementReasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Serves as the single point of contact for the business.

    Other DutiesPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

    Cellular Sales

    About Cellular Sales

    Cellular Sales is a people-first Verizon Authorized Retailer committed to service, growth, and genuine connection. For more than 30 years, we have helped customers, businesses, and communities stay connected through personalized support and the strength of Verizon’s network.

    We believe great service starts with great people. That is why we invest in hands-on training, mentorship, and long-term career paths that help sales professionals build meaningful careers with real earning potential.

    We also support small and mid-sized businesses with wireless solutions that simplify operations, strengthen productivity, and keep teams connected wherever they work.

    Whether you are exploring a new career or looking for a partner who understands your wireless needs, you will find a team here that cares about doing the right thing and helping people grow.

    Industry
    Telecommunications
    Company Size
    5,001-10,000 employees
    Headquarters
    Knoxville, TN
    Year Founded
    1993
    Website
    cellularsales.com
    Social Media