Job Description

As a Loss Prevention Agent you will ensure SCU’s Risk Tolerances are achieved and a consistent member experience is created through monitoring of daily delinquencies and responding to member and interdepartmental inquiries and requests regarding Credit Deferral Program.

Responsibilities:

• Monitor Consumer members accounts through daily system-generated reporting, ensuring company risk tolerances are being adhered to, while gaining efficiencies through centralized reporting processes
• Facilitate with various internal departments and respond to all Requests while following best practices, and when needed seek legal opinion with the support of Manager, Loss Prevention
• Process transactions, apply restrictions/holds, and update records in the banking system ensuring accuracy and efficiency at all times
• Participate in the preparation of departmental reports for tracking and record-keeping
• Maintain thorough knowledge of and adhere to credit union policies/procedures and all other legislative requirements in the areas of lending, risk management, security and fraud prevention
• Respond to staff inquiries and resolve questions and concerns wherever possible, referring more complex issues to the Manager, Loss Prevention
• Provide additional services as required
• Work collaboratively with colleagues to achieve departmental and organizational goals

Qualifications:

• Grade 12 Diploma, plus one to three years of job-related experience, or an equivalent combination of education and experience.
• 1-3 years of experience in financial services, fraud prevention, loss prevention, lending administration, or risk management.
• Experience working with banking systems, transaction processing and member account reviews.
• Knowledge of regulatory requirements and legislation would be considered an asset.
• Excellent interpersonal skills, written and verbal communication skills
• Strong problem solving and critical-thinking skills
• Exceptional attention to detail and accuracy
• Demonstrated negotiation, prioritization, organization, time management, planning and follow-up skills
• Proficiency with MS Office Suite, particularly in Excel
• Knowledge of SCU’s products and services would be considered an asset

Closing Date: July 14, 2026