Job Description

The Business

EXL’s Castle High Value and Risk Control divisions are the nation’s leading residential and commercial insurance survey providers. EXL Risk Control evaluates commercial businesses and their operations, documenting underwriting concerns and making recommendations for risk improvement.

EXL delivers industry-leading professionalism, quality and turn-around time, and our innovative solutions help our clients keep ahead of the competition. https://www.exlservice.com/survey-and-risk-control

Why Apply?

• Competitive pay and benefits, including paid sick leave
• Work from home
• Career advancement opportunities
• Tuition Reimbursement Program
• Excellent culture and team
• Company provided laptop and monitors

Pay Details:

Pay: Competitive Hourly Pay Based on Experience ($30-$45 per hour depending upon experience)

The posted range is the hiring range for this role — a subset of the broader range available to employees over time — and reflects base salary across our national hiring scale. Final offers are based on several factors, including the candidate's skills and experience, internal pay equity, work location, market conditions for the role, and the specific scope and responsibilities of the position. The top of the range is reserved for candidates who notably exceed the requirements; the lower end applies to those with less experience or fewer preferred qualifications. For positions based in higher-cost zones (e.g., California, New York, New Jersey), actual compensation may exceed the posted range; your recruiter will share specifics during the process.

• To view our total rewards offered click here → https://www.exlservice.com/us-careers-and-benefits

EXL is looking for motivated and self-directed individuals to conduct quality reviews, provide coaching and guidance to survey field staff, and provide feedback/findings to the Quality Director to improve the total quality for customers in a manner that is consistent with company policies, procedures, and standards. All interested candidates are encouraged to submit their qualifications.

Come join the EXL Survey and Risk Control team!

The Location

• This is a remote position based out of your home office, requiring no travel.

The Loss Control Quality Reviewer (Multi Line Coverage Specialist) is a critical position responsible for delivering quality technical reports to our insurance carrier client base. In addition to quality review, you will oversee the completion of Loss Analysis, Opinion of Risk Evaluations, Recommendations for Improvement, Loss Estimates (PML/NLE) and technical accuracy determination.

The Multi-Line Coverage reports can be any combination of Property, General Liability, Auto, Workers Compensation and Products Liability. You will work from home with computer and home office equipment provided.

• ·Conduct quality reviews of field survey reports to assure technical and professional company quality standards are met prior to the work being released for transmittal to the customer.
• Ability to conduct quality reviews on all lines of business, with a strength in Property and the ability to evaluate automatic sprinkler protection adequacy.
• Provide detailed reviews of Farm Loss Control Reports, including building valuations.
• Provide prompt, clear, succinct guidance to field staff for correction of any work not attaining acceptance of company quality standards.
• Provide technical coaching and assistance to survey field staff.
• Accountable for the quality of all survey work released by the branch to its customers.
• Advise the Quality Director of findings, training needs, product improvements or other actions that will improve the product of the surveys completed for our customers.
• Prepare accurate professional documentation of survey review, and communicate clearly and professionally with field staff, team members and clients.
• When requested, actively and professionally participate in providing technical and other guidance to field staff, assist with preparation and delivery of various training, and effectively coach staff.

May be requested to assist with the more complicated and challenging field surveys should additional time be available after completion of the primary task of survey review and feedback.

• Strong analytical skills and an attention to detail.
• Working knowledge of NFPA 13 to determine automatic sprinkler system requirements.
• Ability to manage time and perform responsibilities with little/no supervision.
• Good interpersonal skills, ability to communicate effectively with co-workers and clients.
• Ability to utilize resources available to complete assigned projects successfully.
• Knowledge in use of computers.
• Familiarity with overall organization.
• Must exhibit initiative and be willing and able to pick up new tasks quickly.
• Ability to apply principles of logical or scientific thinking to a wide range of intellectual and practical problems.
• Ability to deal with nonverbal symbolism (formulas, scientific equations, graphs etc.) in its simple phases.
• Ability to deal with a variety of abstract and concrete variables.
• Must have extensive knowledge and skills using personal computers and MS-based office software packages including Word, Excel, PowerPoint, Outlook and Access.
• Excellent written and oral communication skills. Ability to work/communicate with all levels of internal and external contacts.
• Excellent organizational and problem-solving skills
• High School Diploma or GED required