Job Description

We are growing! We’re currently looking for multiple Inbound Customer Service Representatives to join our existing L’Oreal Inbound team! Qualified Hairdressers, Beauty Therapists, Makeup Artists and Beauty Professionals are strongly encouraged to apply.

What we offer:

• Attractive hourly rate; $34.96 + superannuation.
• Flexible roster options hours between Monday – Saturday.
• Fully paid training, induction and ongoing support to set you up for success
• Conveniently located minutes away from Westfield Knox shops, cafes, restaurants, etc. Discounted onsite staff parking
• A collaborative, engaging and supportive team culture
• Friday afternoon social gatherings every week with weekly fresh fruit delivered, on-site coffee machine and pool table.

About our client:

L'Oréal is a global leader in the cosmetics and beauty industry, with a vast portfolio of brands and products spanning various categories like skincare, makeup, hair care, and fragrances. With the headquarters in France, L'Oréal operates in over 150 countries. L'Oréal is known for its strong innovation, diverse brand portfolio, and commitment to sustainable and personalised beauty.

About the role:

In this role, you’ll be the friendly voice supporting L’Oréal customers across a range of enquiries. Your day-to-day will include:

• Providing exceptional customer service, primarily through inbound phone calls, as well as email correspondence and live chat
• Representing a global cosmetics brand with professionalism, warmth and care
• Helping customers feel heard, supported and confident with the information they receive
• Be responsible for handling consumer communication enquiries and providing consumers with a highly personalised experience throughout
• Keeping up to date with beauty, haircare, skincare and social trends

About you:

We’re looking for people who are passionate about beauty, customer experience and creating positive moments for customer

• Previous experience and/or qualifications in the beauty industry
• Previous experience in retail and/or call centre environment (highly regarded)
• Passion for beauty, haircare, skincare, cosmetics, and emerging industry trends
• Excellent communication skills and attention to detail
• Strong computer and systems literacy, SAP experience desirable
• Proficiency in social media and online platforms
• Self-motivated, have a positive attitude and are a team player
• Availability to work a combination of weekdays and weekends.

Ready for the next step?

Apply today or reach out to talent @symbos.com.au for more information.

We are a Circle Back Initiative Employer - we commit to respond to every applicant.

About Symbos

Symbos is a growing, people-powered outsourcing services group with over 30 years of cross-industry experience, partnering with more than 250 clients across enterprise, government, and emerging sectors. Our team of 1,200+ professionals operate across Australia, New Zealand, Fiji, the Philippines, and South Africa, delivering meaningful outcomes across customer experience, managed services, and operational transformation.

We operate with a unique ‘Glocal’ delivery model, locally led, regionally integrated, ensuring clients benefit from both strong in-market accountability and smart delivery models across regions. With a track record of long-term partnerships, award-winning performance, and a culture built on agility and collaboration, Symbos is a place where great people come to do their best work.

We engage a workforce that represents the diverse communities and customers we support. That’s why we are committed to ensuring everyone is treated fairly, with respect and provided with inclusive and equal employment opportunities. We encourage applications from people of all ages, nationalities, abilities and cultures including indigenous peoples; people from culturally diverse backgrounds; people with disabilities and all members of the LGBTQIA+ community. If you’re passionate about shaping the future of service delivery and want to be part of a team that values performance, innovation, and trust, Symbos offers the platform to thrive.