Job Description

If you are a seasoned ServiceNow Architect who’s looking for new challenges and more freedom, you are in the right place.

Our customer base expands across all sectors and fields from public to private, from energy to healthcare. We support them with projects that are both interesting and challenging.

About Sofigate CEE Zrt.

We are the largest team of senior ServiceNow technology experts in Hungary. As a subsidiary of Sofigate, we have strong ServiceNow technical and business background.

Sofigate is a Nordic Regional Elite Tier Strategic Partner of Servicenow having delivered 1000+ successful ServiceNow projects for 200+ customers, and our exeptional experience was recognised by ServiceNow as granting us with the #1 EMEA Elite Tier partner award.

We're proud to offer a unique working environment that's built around the needs of our expert team. Flexible working conditions: We understand that everyone's lives are different, which is why we offer flexible working hours and the ability to work from anywhere. This allows you to manage your time and to get the best out of your work and your free time. Competitive compensation: We beat the Hungarian market with our compensation package, which includes opportunities both for employees and contractors. Independent work within a supportive senior team: We believe in a collaborative and supportive work environment. Our close-knit team is always ready to help each other out. Nordic working environment: As part of a Nordic parent company, we embrace the Nordic working culture of fairness, equality, and trust. We believe in creating a positive work environment where everyone is valued and respected.

Who are we looking for?

We are looking for experienced ServiceNow Architects and Senior Solution Consultants who are passionate about business technology, automation and helping customers achieve meaningful business outcomes through the ServiceNow platform.

At Sofigate, we work closely with our customers to understand their business challenges, identify opportunities and turn ideas into practical, scalable solutions. As a trusted advisor, you will help customers and our delivery teams see the bigger picture, make informed decisions and get the most value from their ServiceNow investments.

AI is already transforming how organisations work, and an increasing number of our customers are adopting or exploring AI-powered capabilities. Experience with AI, LLMs or ServiceNow's AI capabilities is a strong advantage. Equally important is your curiosity, willingness to learn and motivation to explore how emerging technologies can create real business value.

We work collaboratively, follow proven best practices and use agile methods and prototyping to demonstrate value early. Above all, we are looking for someone who takes ownership, enjoys working with customers and colleagues, and wants to help shape what comes next.

To sum it up, you’ll benefit from the following skills:

• 5+ years of experience working with ServiceNow, preferably in architecture, solution consulting or senior technical roles.
• Broad understanding of the ServiceNow platform, its modules, capabilities and how they work together.
• Ability to understand business needs and translate them into scalable, sustainable ServiceNow solutions.
• Strong technical understanding, analytical thinking and problem-solving skills.
• Confidence to advise and constructively challenge customers, explain recommendations and guide decision-making.
• Ability to see the bigger picture, identify improvement opportunities and support long-term platform development.
• Experience in solution design, technical guidance, testing and quality assurance.
• Understanding of AI, LLMs and their potential applications in ServiceNow, or a strong interest and willingness to develop expertise in this area.
• Passion for business technology, innovation and creating measurable customer value.
• A proactive, self-driven attitude with the ability to work independently and collaboratively.
• Strong communication skills and confidence working with both business and technical stakeholders.
• Fluency in English.

Key Responsibilities:

• Work closely with customer business stakeholders, platform owners and technical teams to understand requirements and translate them into practical solutions.
• Design and guide scalable ServiceNow solutions based on platform best practices, long-term maintainability and customer business needs.
• Provide architectural and technical guidance to development and delivery teams, supporting solution design, implementation, troubleshooting and testing.
• Understand and advise on ServiceNow capabilities across different modules, identify synergies and recommend opportunities for further platform adoption.
• Proactively identify improvement opportunities, challenge existing approaches when appropriate and explain the business and technical reasoning behind recommendations.
• Support the development of customer ServiceNow roadmaps, considering current needs, future opportunities, integrations and overall platform architecture.
• Explore opportunities to leverage AI, automation and emerging ServiceNow capabilities to improve customer processes and business outcomes.
• Stay up to date with ServiceNow releases, new capabilities, platform developments and relevant technology trends.
• Support and continuously improve customers' existing ServiceNow environments, ensuring solution quality, consistency and sustainable platform development.

About Sofigate

We are The Business Technology Company with the fastest time-to-value in the gen AI era. We achieve that by combining our transformation expertise with low/no-code platforms and generative AI. That’s how we create sustainable customer value. In practice, that means helping our customers to develop the interplay between business and technology: to design, build and implement transformations and business-friendly technology solutions, like Salesforce, ServiceNow and SAP.

As leaders of Business Technology management, we are the founder of the Business Technology Forum, the developer of the Business Technology Standard. Our team of 800+ professionals based in 8 offices across 5 countries – Finland, Sweden, Denmark, Hungary and Poland – are always ready to help, both our colleagues and our customers. At the very core of our being are our values: dare, care and grow. We dare to challenge the market, foster a community that cares about our people and drive growth with a customer centric business vision.

Take ownership of your work. Own your future

As a Sofigator, you get the opportunity to work with knowledgeable and driven colleagues, develop and challenge yourself and create sustainable value for our customers. We have an international, vibrant and fun culture with great openness and flexibility. We value every Sofigator and strive to build a diverse, equal, and inclusive workplace where everyone’s voice is heard, and where everyone can become the best versions of themselves. We value a healthy work life balance and support you in maintaining it.

Growth is not just a corporate thing for us – it is personal. There is so much to explore and learn within our community, and together with our customers, that having a bit of fun is unavoidable.

We do not leave the future up to chance. We take ownership of it. You can, too. Own your future!