Job Description

About Our Job

Long Term Care Eligibility Technician

With competitive pay, great benefits, and endless opportunities, working for the City and County of Denver means seeing yourself working with purpose — for you, and those who benefit from your passion, skills and expertise. Join our diverse, inclusive and talented workforce of more than 11,000 team members who are at the heart of what makes Denver, Denver.

Required State Assessments: Employees must successfully complete all required State assessments to maintain eligibility for the position.

What We Offer

The City and County of Denver offers competitive pay commensurate with education and experience. New hires are typically brought into the organization between $23.00 and $28.17. We also offer generous benefits for full-time employees which include but are not limited to:

• A guaranteed life-long monthly pension, once vested after 5 years of service
• 457B Retirement Plan
• 140 hours of PTO earned within first year + 12 paid holidays, 1 personal holiday, 1 Wellness Day and 1 volunteer day per year
• Competitive medical, dental and vision plans effective within 1 month of start date

Location & Schedule

The City and County of Denver supports a hybrid workplace model. Employees work where needed, at a job site several days a week and off-site as needed. Employees must work within the state of Colorado on their off-site days. The training for this position will be 5 days in office at the Denver Human Services Castro Location.

This position requires approximately 4 - 6 months of on-site, in-person training Monday through Friday weekly (City holidays exempted). Upon completion of training and passing all knowledge assessments, a hybrid schedule of approximately 3 days in-office and 2 days remote will be implemented.

During training, it is critical you are physically present for all classes and workshops.

Who We Are & What You’ll Do

At Denver Human Services (DHS), we envision a healthy community where people are connected, supported, safe, and well. One in three people in Denver turn to DHS for support at all stages of life. Our employees help children, at-risk adults, families, and individuals navigate social and economic pressures by connecting them to services and experts who support their overall well-being.

The Eligibility Technician position is an introductory level position which determines eligibility for public assistance programs while receiving training in the applicable federal and state laws and county rules and regulations of financial eligibility. You will develop the knowledge and skills to interpret rules, policy and current practices, effectively interviewing clients, gather relevant information from available system resources and enter applicable information into a complex computer system.

Specifically, as a Long Term Care Eligibility Technician you will:

• Manage a full caseload, requiring well developed time management skills
• Demonstrate ability to work in a high-pressure environment with short deadlines
• Commit to providing exceptional customer service and possesses a background of performing community service or a work history in working face-to face or over-the-phone with individuals from various multi-cultural and socio-economic backgrounds
• Be an effective communicator; display excellent interpersonal skills, quickly grasp new concepts, and disseminate information accurately and quickly to Social Services applicants and recipients
• Have well-developed work habits and exceptional skills using computers and the Microsoft suite of products (Teams, Excel, Word etc.)
• Have experience crafting professional written communication both internal with colleagues as well as externally with clients
• Have experience entering and managing accurate high-volume data in real time

What You’ll Bring

We value diversity of ethnicity, race, socioeconomic status, sexual identity, gender, religion, language, ability, and experience and exemplify this through the makeup of our team at all levels. You'll be right at home here if you cultivate strong relationships and push yourself, your work, the people around you and Denver to the next level.

Our ideal candidate has some or all the following experience, skills, and characteristics:

• The ability to work in a hybrid environment, at least three days a week in-person at the office
• Ability to be discerning and empathetic in supporting a cliental from diverse backgrounds
• Strong verbal and written communication skills
• Desire to learn and evolve your related professional skillsets through ongoing trainings
• Experience in a human services field
• Proven ability to be agile in a fast-paced working environment

Required Minimum Qualifications

• Education requirement: Graduation from high school or the possession of a GED, HiSET or TASC Certificate.
• Experience Requirement: Two (2) years of experience performing specialized/technical office support work.
• Education/Experience Equivalency: Additional appropriate education may be substituted for the minimum experience requirements.

Application Deadline

This position is expected to stay open until August 17. Please submit your application as soon as possible and no later than August 17 at 11:59 PM.

About Everything Else

Job Profile

CS2655 Eligibility Technician I

To view the full job profile including position specifications, physical demands, and probationary period, click here

Position Type

Unlimited

Position Salary Range

$22.53 - $33.80

Target Pay

Though the full range is listed, our expected hiring range is between $23.00 and $28.17.

Agency

Denver Human Services

The City and County of Denver provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or any other status protected under federal, state, and/or local law.

It is your right to access oral or written language assistance, sign language interpretation, real-time captioning via CART, or disability-related accommodations. To request any of these services at no cost to you, please contact Jobs@Denvergov.org with three business days’ notice.

Applicants for employment with the City and County of Denver must have valid work authorization that does not require sponsorship of a visa for employment authorization in the U.S.

For information about right to work, click here for English or here for Spanish.