Job Description

Supports long-term care business office operations through resident account management, insurance verification, reimbursement support, resident trust administration, and customer service activities while ensuring accurate financial documentation and compliance with organizational and regulatory requirements.

The Long-Term Care Business Office Coordinator is responsible for supporting the financial and administrative functions of the long-term care business office. This role serves as a key resource for residents, families, payers, and staff by managing resident account activities, coordinating reimbursement processes, maintaining financial records, and ensuring compliance with organizational policies and regulatory requirements.

Responsibilities:

• Maintains accurate resident demographic, billing, insurance, and payer information.
• Verifies insurance eligibility and benefits and supports reimbursement-related activities.
• Processes payments and assists with the resolution of reimbursement, billing, and account issues in collaboration with residents, families, payers, external stakeholders, and internal departments.
• Supports resident trust account processes, including account maintenance, payment posting, reconciliations, statement distribution, deposits, and maintenance of supporting financial documentation.
• Ensures resident trust account activities are completed in accordance with organizational policies and regulatory requirements.
• Responds to resident, family, payer, and staff inquiries regarding financial responsibilities, account balances, payment coordination, and outstanding balances.
• Provides professional customer service while supporting collection activities and account follow-up efforts.
• Collaborates with Admissions, Finance, Therapy, and other departments to support efficient business office operations.
• Maintains organized financial records and documentation to support operational and compliance requirements.
• Assists with departmental projects, audits, reporting activities, and other operational processes as assigned.

Qualifications:

• High school diploma or equivalent required; Associate's degree in Business, Accounting, Healthcare Administration, or a related field preferred.
• Previous experience in healthcare billing, long-term care business office operations, insurance verification, accounts receivable, or customer service preferred.
• Knowledge of Medicare, Medicaid, managed care, and other healthcare reimbursement processes preferred.
• Strong organizational, analytical, and problem-solving skills.
• Excellent customer service, communication, and interpersonal skills.
• Proficiency with Microsoft Office applications and healthcare financial systems preferred.
• Ability to manage multiple priorities while maintaining accuracy and attention to detail.

Scheduled Weekly Hours:

40

Scheduled Work Shift:

Job Exempt:

No

Benefits:

Supporting all aspects of our employees’ wellness – physical, emotional and financial – is a critical component of being a great place to work. With the wide range of benefits and programs available, employees have the resources they need to be well at every stage of life and plan for the future.

Physical Wellness:

• We offer quality health, dental, and vision benefits and wellness programs and resources to provide employees access to resources for a healthy lifestyle and help manage health care costs.

• Employees have access to industry-leading leave for new parents.

• A generous earned time plan is offered to all employees - We believe employees need and deserve time away from work to observe holidays, be with family, go on vacation, or simply take care of themselves.

Emotional Wellness:

When life gets challenging, employees have access to our Employee Assistance Program for employees and anyone in their household.

Financial Wellness:

• Access the wages you’ve already earned before payday with Payactiv, giving you greater flexibility over your finances.

• Tuition Reimbursement is available to all employees to further develop skills and career.

• We offer eligible employees up to 2% of eligible pay in 403(b) company-matching contributions plus another 2% in the 401(a) retirement income plan.

• Three insurance plans are available to protect your family from the sudden loss of income in the event of your death, terminal illness or serious injury from accident.

• We offer both short-term and long-term disability insurance to replace a portion of your income if you become disabled and cannot work for a period of time.

Career Mobility:

Helping our employees develop their skills and grow their careers is critical to how we retain our talent and sustain our business. We do this by offering our teammates a variety of leadership-supported programs and learning and development resources for every stage of their professional development. We know that our employees are our most valuable resource – they’re how we grow our business and care for our community.

Equal Opportunity Employer M/F/Vet/Disability Assistive technologies are available. Application assistance for those requesting reasonable accommodation to the career site is available by contacting HR at (207) 861-3440 .