Strategy and Communications sits at the centre of the organisation, bringing together bringing together teams working across the organisation to help deliver the Mayor's priorities for London
The work of the directorate includes delivery of major events, public affairs campaigns research and analysis, and preparing for the challenges and emergencies that London may face.
We particularly encourage applications from people in groups currently underrepresented in our workforce.
London is a complex, diverse and constantly changing city. Making it more resilient means understanding the risks we face, strengthening our ability to prepare for and respond to emergencies, and learning and adapting as circumstances change.
The London Resilience Unit works with organisations and communities across the capital to make that happen. We support the London Resilience Forum, bringing together emergency services, local and national government, infrastructure providers, businesses, voluntary and community organisations and others.
How do you bring together organisations with different priorities, responsibilities, perspectives and cultures to make a city more resilient?
We're looking for a Resilience Manager to help us answer that and shape the future of London's resilience partnership.
This is an opportunity to play a leading role in developing how London’s public, private and voluntary organisations work together to prepare for emergencies and deliver the London Resilience Strategy.
You'll help to lead governance and assurance arrangements across the London Resilience Forum, where responsibilities for London's resilience are shared.
This role is about more than organising meetings or maintaining established processes. Working closely with senior leaders across London, you'll help turn strategic ambitions into practical action. You'll have the opportunity to introduce new approaches and strengthen existing connections between organisations, sectors and communities.
The skills needed for success in this role can be developed in many different settings.
An understanding of governance, public policy, legislation or emergency preparedness would be valuable, but we don't expect everyone to have followed the same professional route. We're particularly interested in people who bring fresh perspectives, transferable skills and an appetite for working collaboratively.
To be considered for the role you must meet the following essential criteria:
The five competencies below will be assessed at application stage. Other competencies may be explored during the interview process.
…is using an understanding of the bigger picture to uncover potential challenges and opportunities for the long term and turning these into a compelling vision for action.
Level 3 indicators of effective performance
…is developing rapport and working effectively with a diverse range of people, sharing knowledge and skills to deliver shared goals
Level 3 indicators of effective performance
… is setting high standards for oneself and others, guiding, motivating and developing them, to achieve high performance and meet the GLA’s objectives and statutory obligations.
Level 3 indicators of effective performance
… is analysing and interpreting situations from a variety of viewpoints and finding creative, workable
and timely solutions.
Level 2 indicators of effective performance
… is presenting information and arguments clearly and convincingly so that others see us as credible and articulate, and engage with us.
Level 3 indicators of effective performance
The GLA Competency Framework Guidelines further detailing each competency and the different level indicators can be found here: GLA Competency Framework
This role is based at Palestra House, 197 Blackfriars Rd, London SE1 8NJ.
If you would like to apply for the role you will need to submit the following:
Please ensure your CV and Personal Statement have a maximum file size of 1.5MB each and upload your Personal Statement to the ‘CV and Cover Letters’ section’ of the form, ensuring you address the technical requirements and competencies in your Personal Statement.
Word or PDF format preferred and do not include any photographs or images. Please ensure your CV and Personal Statement are saved with the job reference number as part of the naming convention (E.g., “CV – applicant name - 012345)
As part of GLA’s continuing commitment to be an inclusive and equal opportunity employer we will be removing personal identifiable information from CVs and Personal Statements that could cause discrimination.
If you wish to talk to someone about the role, the hiring manager Matt Hogan would be happy to speak to you. Please contact them at matt.hogan@london.gov.uk
If you have any questions about the recruitment process, contact the glaopdcrecruitment@tfl.gov.uk who support the GLA with recruitment.
This role DOES NOT meet the criteria for sponsorship for external candidates. It may meet the criteria for sponsorship for some internal candidates, in limited circumstances. Please contact the hiring manager if you wish to discuss this further.
Once you have submitted an application, your details will be reviewed by a panel.
If shortlisted, you’ll be invited to an interview/assessment.
The interview/assessment date is: Week commencing 7th December 2026
London's diversity is its biggest asset, and we strive to ensure our workforce reflects London's diversity at all levels. We welcome applications from everyone regardless of age, gender, gender identity, gender expression, ethnicity, sexual orientation, faith or disability.
We particularly encourage applications from Black, Asian and Minority ethnic candidates and disabled candidates who are currently underrepresented in our workforce.
We are committed to being an inclusive employer and we are happy to consider flexible working arrangements. We would welcome applications from candidates who are seeking part time work as this role is open to job share.
Please note we are a Disability Confident Employer so for candidates who wish to be considered under the scheme and meet the essential criteria, they will automatically be invited to interview. Please note, should you require any adjustments through the process, we will accommodate as much as possible. Please contact the recruitment team for further information if required.
GLA staff are hybrid working up to 3 days a week in our offices and remotely depending on their role. As part of this, you will need to split your time between home working and coming into the office.
In addition to a good salary package, you will be paid every four weeks, providing frequent salary payments. We also offer an attractive range of benefits including 30 days’ annual leave, interest free season ticket loan, interest free bicycle loan and a career average pension scheme.
Please note, all candidates will need to confirm that the information provided in this application form is true and correct. Should a candidate deliberately give false information, including the use of AI software, they understand that this would disqualify them from consideration.
Successful candidates must undergo a criminal record (DBS) check but some roles may require additional security screening.
If you have a disability which makes submitting an online application form difficult, please contact resourcingteam@london.gov.uk.
Every day, we help millions of people to make journeys across London: By Tube, bus, tram, car, bike – and more. People don’t associate us with journeys by river, on foot or via the air, but we help with that, too. Getting people to where they need to go has been our business for over 100 years, and it shows. We’re leaders in our field, and no other city’s transport system is quite as recognisable: Red buses, black taxis, Tube trains and roundels have become icons in their own right.
Our main job is to keep the city moving, working and growing but to do that, we have to listen. Constant improvements across the network are fuelled by feedback and comments from customers, as well as work within communities, representative groups, businesses and other London transport stakeholders.
But our progress also depends on technology and data. With the future at our fingertips, we’ve already used it to revolutionise travel payments (think Oyster and contactless payment cards), and improved travel information. Tech and data is essential, not just to our future, but to others’: third parties use our data to power apps and services vital to customer journeys.
So what’s next? As well as continuing to deliver Mayor of London, Sadiq Khan’s strategy and commitments on transport, our programme of capital investments is still one of the largest. We launched the Elizabeth line, we’re modernising services and stations and making travel safer for all.
