Job Description

​Primary location: Lancaster, Pennsylvania
Relocation offered: No
Employment status: Full-Time
Travel: <10%
Non-compete: No
Pay grade: 7/8/9

The Logistics Transportation Analyst plays a vital, forward-thinking role in driving the organization’s Logistics services success. This position actively champions the achievement of key goals by anticipating needs and ensuring seamless execution. Serving as the primary Supply Chain liaison, the Analyst partners across the organization to strengthen collaboration, while leading the development and implementation of impactful action plans that support service excellence and advance overall Supply Chain strategies.

What’s In It for You

• Make a measurable impact: Play a key role in shaping logistics performance by developing KPIs, influencing carrier scorecards, and driving continuous improvement initiatives that directly affect service and cost.
• Own and improve processes: From freight management to claims resolution, you’ll have the opportunity to streamline operations, enhance systems, and implement meaningful process improvements.
• Grow your expertise: Build deep knowledge across transportation, TMS systems, claims management, and financial planning—expanding your skill set from operations to strategy.
• Advance your career: With clear progression from Level I to Level III, you can grow into a subject matter expert, lead projects, mentor others, and influence policies and system enhancements.
• Collaborate with industry partners: Strengthen relationships with carriers and logistics providers, driving win-win outcomes and gaining exposure to the broader logistics ecosystem.
• Develop business acumen: Partner with Finance and leadership on forecasting, budgeting, and strategic planning—gaining insight into how logistics impacts the overall business.

What You Will Do

Essential Duties and Responsibilities include the following:

Level I Duties and Responsibilities

• Developing appropriate KPI’s for service provider performance measurements
• Supporting carrier scorecard reviews with Logistic providers
• Coordinating methods and use of TMS systems to perform accurate freight tendering, rating and accrual processes
• Strengthening partnerships with Logistics providers delivering win-win results
• Ensuring support for 3Rd Party freight rate management and payment system process
• Assisting in execution of all aspects of Logistics programs, including rate establishment, maintenance and communication
• As needed, support the business with Shipping Loss and Damage Claims
• Coordinating process improvement activities to improve Logistics delivery services and improve cost
• Assisting Finance and Transportation Manager with transportation guidance for forecasting, PPV, budget building and strat-plan development

Level II Duties and Responsibilities

• Demonstrates proficiency for processing all types of carrier claims including analysis and research required for claims resolution and appropriate escalation to management for approval.
• Leading process improvement activities to improve Logistics delivery services and improve costs
• Proactively offers support during peak times
• Exercises decision-making capabilities to quickly and effectively resolve customer issues resulting in customer satisfaction
• Understands and Interprets Policies and Procedures
• Identifies areas for process improvement
• Ability to prioritize work

Level III Duties and Responsibilities

• Demonstrates expertise in departmental Practices, Policies and Procedures as well as system capabilities.
• Able to answer questions in all Transportation subject areas
• Participates in Projects as a subject matter expert
• Trains and acts as resource to team members
• Initiates proactive communications and provides input to management for Policies and Procedure or system enhancement changes
• Other duties to be performed assigned by Transportation Manager

What Will Make You Successful

• Budgeting and Forecasting Experience – Ability to support and contribute to financial planning
• Strong Understanding of Accounting Principles – Solid foundation in core financial concepts
• Auditing Experience – Familiarity with audit processes and controls
• Account Reconciliation Skills – Proven ability to accurately reconcile financial data
• Monthly Reporting Expertise – Capability to create and analyze detailed reports
• High Attention to Detail – Consistently delivers accurate and precise work
• Analytical and Problem-Solving Skills – Able to interpret data and identify effective solutions

Qualifications

• Bachelor’s Degree in Supply Chain, Business Administration or other related field
• Minimum of 4 years of related Logistics or Supply chain experience
• Excellent written and verbal communications skills, with the ability to present solutions clearly and concisely
• Excellent quantitative and analytical skills
• Proven ability to work under pressure
• Excellent Advanced skills in desktop software applications, including Access, Excel, and all Microsoft Office
• Ability to interact with all levels with customers, 3rd party providers and internal stakeholders

What Makes You Stand Out

• SAP S/4HANA Experience – Hands-on experience with modern ERP systems
• Accounting or Finance Background – Prior experience in a financial or accounting-focused role
• Advanced Degree – Additional education in a related field such as Finance, Accounting, or Supply Chain
• Manhattan TMS Experience – Familiarity with industry-leading transportation management systems

Physical and Mental Demands

The demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to: sit for prolonged periods; repetitive motion of hands/wrists/fingers; concentrate and repeat the same physical or mental activities over and over; think analytically and be exact or highly accurate; make decisions such as to identify complex problems, develop options and implement solutions; work in a team; ability to maintain regular, punctual attendance consistent with the ADAAA, FMLA and other federal, state and local standards; pay attention to and remember details; communicate effectively including active listening to understand points being made, and asking appropriate questions and not interrupting inappropriately; speak to convey information effectively; write to communicate effectively as appropriate for the needs of the audience; read to understand work related documents; move between different physical locations within and between buildings; and push, pull, carry and lift in the normal course of travel.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Requires working indoors in environmentally controlled conditions with standard level of noise common to an office environment including office equipment and co-workers speaking to each other and on phones. Employees are required to wear personal protective equipment when entering the floor of manufacturing facilities based on the specific requirements of each location.

Education and/or Experience

• Bachelor’s Degree in Supply Chain, Business Administration or other related field
• Minimum of 4 years of related Logistics or Supply chain experience

AWI is an Equal Opportunity Employer, and all qualified applicants receive consideration for positions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status