Job Description

As Logistics Transport Planner, you will work as part of the DP World Control Tower team, based in Limerick Ireland. You will liaise with management, internal support teams and warehouse operations within DP World – along with key account customer staff and our 3rd party carriers in managing day to day planning activities. You will ensure all orders are released into production in a timely manner and handed over to the carriers as per expected ship date to ensure SLA are met. Strong focus on communication and ensuring that any systems/operational issues impacting customer shipments are proactively reported to the relevant DP World & customer teams and tracked through to resolution. You will also be handling complex queries and focussing on driving high levels of customer satisfaction.

How you will contribute

• Ensure all orders are released into production in a timely manner and handed over to the carriers as per expected ship date to ensure SLA are met.
• Strong focus on communication and ensuring that any systems/operational issues impacting customer shipments are proactively reported to the relevant DP World & customer teams and tracked through to resolution.
• Generate daily planning trackers and reports.
• Process Order Management and Outbound Planning
• Compiling, reviewing and actioning reporting suites for our key account customer and DP World business per KPI requirements.
• Verify KPI and SLA accuracy for outbound performance;
• Set up, check and reconcile incoming updates against WMS;
• Reconcile customer backlog each day and prepare daily updates for the customer
• Participating in weekly carrier & customer task meetings along with monthly reviews & QBR’s.
• Providing daily/weekly/monthly reporting suite from the DP World TMS system per required customer & carrier customized reporting requirements.
  

What you will bring

• Fluency in oral & written English is essential.
• Previous experience of at least two years in customer service or logistics planning, with a preference for candidates who have worked in a logistics or supply chain environment.
• Strong communication skills, with the ability to effectively convey information and resolve issues with customers and internal teams.
• Excellent problem-solving abilities, with a proactive and solution-oriented approach to customer inquiries and challenges.
• Detail-oriented and organised, with the ability to multitask and prioritise tasks in a fast-paced environment.
• Proficiency in Microsoft Office Suite and experience with CRM or ticketing systems.
• Ability to work as part of a team and assist other team members during peak volume and holiday periods.
  

Compensation

DP World offers exciting and challenging roles within a growing international organization. We strive to hire and develop the right people, locally and globally, stimulating personal growth and self-development within an informal atmosphere. We offer a market competitive compensation package.

About DP World

Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world’s trade flow better, changing what’s possible for the customers and communities we serve globally.

With a dedicated, diverse and professional team of more than 120,000 employees spanning 75 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that’s fit for the future.

We’re rapidly transforming and integrating our businesses -- Ports and Terminals, Marine Services, Logistics and Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades.

What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we’re at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimising disruptions from the factory floor to the customer’s door.

WE MAKE TRADE FLOW

TO CHANGE WHAT'S POSSIBLE FOR EVERYONE