DocMorris stands for customer-centred, innovative services and a wide range of digital healthcare products. These range from quickly making appointments to see a doctor online on the TeleClinic telemedicine platform to pharmaceutical advice and the supply of prescription and over-the-counter medicines and healthcare products from Germany's best-known online pharmacy.
In addition, there is the marketplace with a broad complementary range of remedies and aids as well as products from the areas of nutrition, beauty and family. DocMorris thus provides its customers with easy access to comprehensive healthcare services in one place with just one click. In the Germany segment, the Swiss company DocMorris AG generated external sales of CHF 1,122.6 million in 2025 with 11 million active customers.
Does your leadership style focus just as much on people as it does on processes? We are looking for a Team Leader Outbound to lead our international team in Heerlen toward top results. This is more than a management job; it is a mission to provide long-term stability to a team that is ready for an engaged leader.
As our Team Leader, you are the essential link between your colleagues, management, and the success of our supply chain. Located right on the border between Heerlen and Aachen, you will ensure that our life-saving medicines reach the customer through a perfectly coordinated outbound flow. You will be responsible for a cost-effective operation where the customer always comes first.
You will lead a close-knit team of 25 employees in an environment with complex processes. This team consists of go-getters who need a resilient leader—someone who stands firm and does not shy away from difficult conversations or incidents. Because the work involves heavy equipment in a high-bay warehouse, ensuring safety is your absolute top priority.
Operational Direction: Drive the team based on qualitative and quantitative KPIs to guarantee a cost-effective, customer-centric operation within a safe, 5S, and GDP-compliant environment.
Leadership: Take ownership of the full employee lifecycle, from structured onboarding and training to daily on-the-floor coaching.
Administrative Excellence: Manage staff scheduling, absence management, and performance reviews, ensuring key positions are always filled.
Process Optimization: Proactively identify bottlenecks, propose improvements, and align cross-departmental matters with the Inbound and Quality departments.
Information Provision: Ensure all employees have the right tools and information to perform their work according to strict regulatory guidelines.
Experience: Professional and intellectual level of MBO/HBO (vocational/higher professional education) and at least 5 years of leadership experience in a dynamic logistics environment.
Languages: Excellent command of English is essential for business communication; fluency in Dutch and/or German is also required.
Mindset: A hands-on leader who leads by example, is flexible, stress-resistant, and supports company decisions.
Systems: Proficiency in MS Office and experience with Warehouse Management Systems (such as SAP).
Availability: Willingness to work in shifts (morning shift: 06:00 - 14:30 | evening shift: 14:30 - 23:00). Every month you work one full weekend in the morning shift, and one Sunday afternoon shift.
Salary: A market-competitive salary between € 3,300 and € 4,000 gross per month, based on experience.
Allowances: A shift allowance of 20% after 20:00 and a 100% Sunday allowance.
Travel Expenses: A commuting allowance of € 0.19 per kilometer.
Facilities: Access to our company restaurant with free fresh fruit, coffee, tea, and free soup.
Development: Growth opportunities through our own Warehouse Academy and support in obtaining relevant qualifications.
Work Environment: A clean, organized, and safe logistics environment with a constant, comfortable temperature.
Are you the leader our team has been waiting for? Apply directly and become the face of our Outbound department. We look forward to welcoming you!
#LI-GR1
#Prio2
Company pension scheme with attractive employer contributions
30 days of holiday
Opportunity to participate in the employee participation program (stock options)
Commuting cost reimbursement
Training opportunities and regular development meetings
Access to eLearning platforms such as LinkedIn Learning
Shopping discounts through Corporate Benefits
Great employee events and annual company celebrations
Feel good working environment with air-conditioned, bright offices and ergonomically equipped workstations with modern technical equipment
Flexible working hours and home office options
At our locations in Heerlen and Aachen, either a German or Dutch employment contract may apply. We will inform you during the selection process about the type of contract and the associated benefits.
The Swiss-based DocMorris AG is a leading company in the fields of online pharmacy, marketplace and professional healthcare with strong brands in Germany and other European countries.
Deliveries are mainly from the highly automated logistics centre in Heerlen, the Netherlands, with a capacity of over 27 million parcels per year. In Spain and France, the company operates the leading marketplace for health and personal care products in Southern Europe.
With its business model, DocMorris offers its patients, customers and partners a broad range of products and services. In doing so, DocMorris is pursuing its vision of creating a digital health ecosystem for everyone to manage their health in one click.
Around 1,600 employees in Germany, the Netherlands, Spain, France, Portugal and Switzerland generated an external revenue of CHF 1,085 million serving more than 10 million active customers in 2024.
