Role Title: Logistics Support Specialist
Business Unit: DHL Global Forwarding, implant team
Location: Leixlip, Kildare
Scope of Role- Monitoring inbound and outbound traffic
- Communicate logistical delays, early arrivals and damage in an honest manner to the onsite customer.
Reports to: On Site Client Shipping Co-Ordinator
Dotted Reporting line: Head of Community Implants
Direct Line Reports: N/A
Days & Hours of Work: 5 over 2 Shift Pattern 7a.m – 7p.m on a rostered basis.
Role Profiler: Operations Supervisor
Accountabilities
Key activities
Key Accountabilities
- As we are based on the customer’s premises, customer relations & compliance is our number one focus.
- Read, understand & adhere to the customer’s Service Level Agreements, Service Level Guidelines & Standard Operating Procedures.
- Comply with all requirements pertaining to the customer’s safety/security.
- Working in High Value Inventory/Known shipper environment with the highest security standards.
- Participating in the customer’s safety programs including Good Catch & attending safety meetings including Dock Safety & Powered Industrial Trucks teams.
- Supporting Ireland Logistics with Lean & cost saving initiatives.
- Maintaining reports for the customer as requested including Key Performance Indicator carrier reports.
- Monitoring of all traffic inbound and outbound through Traffic Management Reports to Proof of Delivery.
- Capital Support Items & Capital Logistic Support Service support.
- Communicate with Manufacturing Planning Controls team/Test Wafer Group via the PROSPAL & reticle tracker to ensure full factory optimisation.
- Communicate any delays, early arrivals or damages to the customer in a timely manner.
- Follow up with suppliers for After Action Reviews.
- Micromanage the customers Next Flight Out shipments (CNW & Time Matters) inbound & outbound.
- Work with supplier, customs & vendors to overcome any delays.
- Arrange transport for inbound shipments.
- Arrange trade show collections to & from destination.
- Gatekeeper for e-parts on all critical shipments.
- Attend & participate in meetings including, the materials meeting & Ops.
- Ensure operational compliance to all revenue and international trade legislative requirements, and all requirements under Data Protection Legislation in addition to all DGF IE policies and procedures (H&S, Quality, Environmental, HR, etc), and work in a manner that supports the Company environment programme.
- Participate in the implementation of operational processes and perform work to the standards of Good Distribution practice (GDP) for Life Science business, as required.
CompetenciesRelationships with others- Communicates in an open and honest manner. Treats others with respect, develops trust and values diversity.
- Demonstrates sensitivity to diversity, i.e., culture, gender, age, religion, race disability.
- Develops effective relationships with employees, peers, and managers.
- Confidence in dealing with all levels in the business over the telephone and also on a face-to-face basis.
- Ability to remain calm when dealing with difficult people.
- Good listening skills and ability to respond in a clear, respectful manner.
Teamwork - Commitment to fulfilling their role in a team.
- Supportive approach to other team members.
- Shares information, knowledge, ideas, and experience freely with others.
- Commits to team decisions and contributes to building a team spirit.
- Works collaboratively with others to achieve team or business objectives.
- Establishes acceptable levels of quality and quantity of work; reviews, recognises and supports achievement
- Encourages and motivates team members and work colleagues
Customer Orientation- Basis decisions on how his/her actions impact on customers and DHL.
- Builds and maintains effective relationships with customers, suppliers, and other departments.
- Focuses on the needs of customer and seeks to meet and exceed expectations.
- Quickly and practically solves problems, seeking advice where necessary.
- Appreciates what customers want and continuously strives to meet customer expectations.
Problem Solving
- Identifies issues, problems, and opportunities.
- Deep dives to identify root causes of issues
- Applies formal problem-solving techniques
- Evaluates risk
- Gathers information and analyses cause and effect.
- Quickly and practically solves problems.
- Establishes effective work processes and measures.
- Documents and communicates awareness of the problem, solution and action taken.
Commitment to Excel
- Achieves work targets and is willing to take on additional roles/responsibilities.
- Continuously reviews current processes.
- Seeks and is open to feedback from others.
- Always behaves in a manner consistent with DHL's values.
- Demonstrates a positive attitude to change.
- Flexible approach to work.
- Looks for opportunities in a changing situation.
- Provides detailed advice to others
- Takes initiative to keep skills up to date
Procedural Skills
- Ability to organize own workload across a range of responsibilities & meet deadlines.
- Ability to select appropriate procedures.
- Ability to follow procedures.
- Ability to meet procedural deadlines.
- Ability to improve an existing procedure.
- Ability to create a procedure.
Attention to Detail
• Ability to work with lots of data to high level of accuracy.
• Ability to apply high attention to detail to written (text) documents.
• Ability to follow through on procedures and ensure completion.
Skills / Qualifications:
Expected years of experience (minimum)
• 2 years’ experience in a customer facing logistics role.
Expected Qualifications
- Leaving certificate
- Great all round Microsoft office skills
- Excellent Microsoft Excel spreadsheet skills required
- Excellent communication skills
The above statements are intended to describe the general nature and level of work performed by people assigned to this role. They are not intended to be construed as an exhaustive list of all job duties performed. The Company reserves the right to revise or amend duties at any time.
We are committed to equal opportunity and reject any forms of discrimination. The basis for employee selection at DHL Group is qualification, performance, skills and experience.
