Job Description

What’s in it for you?

Opportunity To Unlock Your Creativity
Think of all the times you were held back from trying new ideas because you were boxed in by bureaucratic legacy processes or old school tactics. Having a growth mindset is deeply ingrained into our company culture since day 1 so Fictiv is an environment where you have the creative liberty and support of the team to try big bold ideas to achieve our sales and customer goals.

Opportunity To Grow Your Career
There are plenty of jobs out there. The question is whether any of them will help you grow in your career? Will you be challenged by teammates to achieve your potential? Or are they roles that will ask you to do more of what you've already mastered. At Fictiv, you'll be surrounded by supportive teammates who will push you to be your best through their curiosity and passion.

Impact in this role:

The Logistics Specialist – US / Night Shift is responsible for supporting Fictiv’s US International Import logistics operations, including international courier shipment coordination through carriers such as UPS and FedEx, customs documentation review, carrier communication, import/export compliance support, and shipment tracking.

This role works closely with carriers, customs brokers, suppliers, and internal cross-functional teams to ensure timely shipment execution, efficient issue resolution, and high customer satisfaction while supporting US business operations during night shift hours.

What You’ll Be Doing

• Coordinate international import courier shipments for U.S. operations through carriers such as UPS and FedEx.
• Monitor shipment movement and resolve delivery delays, customs holds, and clearance-related issues.
• Coordinate with carriers, freight forwarders, customs brokers, suppliers, and internal teams to ensure timely shipment execution.
• Review shipping documents, including commercial invoices, packing lists, HTS classifications, and supporting customs documentation.
• Follow up with carrier brokerage teams regarding entry corrections, duty-related issues, and shipment escalations.
• Work cross-functionally with internal teams to resolve shipment and billing issues.
• Maintain shipment tracking records, shipment visibility updates, and operational reporting.
• Maintain and contribute to the Quality Management System (QMS).

Desired Traits

• Over 5 years of progressive experience in international logistics, courier operations, and import/export coordination.
• Bachelor’s degree in Logistics, International Business, Commerce, Foreign Trade, Customs Administration, or a related field preferred.
• Strong knowledge of customs clearance processes, import/export documentation, trade compliance requirements, and international shipping operations.
• Strong communication, coordination, and problem-solving skills with the ability to manage multiple priorities in a fast-paced environment.
• Experience handling international air and ocean import shipments.
• Ability to identify opportunities for operational efficiencies, shipment visibility improvements, and logistics cost optimization.
• Analyze U.S. import shipment timelines, customs clearance activities, and on-time delivery performance to enhance overall logistics efficiency and shipment visibility.
• Proficiency in Microsoft Excel, Google Sheets, shipment tracking systems, and logistics reporting tools.
• Ability to collaborate effectively with carriers, freight forwarders, customs brokers, suppliers, and internal cross-functional teams while supporting U.S. night shift operations.
• Ability to work in US night shift hours supporting global logistics operations.
• Must be able to maintain sustained focus and responsiveness while handling time-sensitive shipment activities and customer delivery deadlines.
• Capability to manage multiple shipment priorities effectively in a fast-paced logistics operations environment.
• Ability to effectively address shipment escalations and customs clearance-related issues in a timely manner.
• Strong attention to detail while reviewing shipment documentation, tracking updates, and operational records

Interested in learning more? We look forward to hearing from you soon.