About the Role

The Logistics Specialist – Customer Load Planner is responsible for working directly with customer locations to schedule optimized loads and create a balanced transportation schedule while supporting the needs of the customer's logistics network. This role is responsible for maximizing route utilization, delivering exceptional customer service, collaborating with dispatch and warehouse teams, maintaining accurate schedules within Transportation Management Systems (TMS), and ensuring transparent communication with fellow planners.

The Load Planner serves as the key link between customers, dispatch, and carrier operations while balancing operational execution with customer and business needs. This is an onsite role requiring close collaboration with internal teams and customer stakeholders.

What You'll Do

• Review daily optimization reports and develop balanced, network-focused load schedules.
• Contact customers to coordinate delivery appointments and maintain accurate documentation of customer interactions within Salesforce.
• Collaborate with dispatch, warehouse, and manufacturing teams to support operational success and customer satisfaction.
• Assign less-than-truckload (LTL) carriers based on availability, cost, and service performance.
• Maintain accurate shipment information within the Transportation Management System (TMS) to ensure timely and efficient load execution.
• Communicate effectively with dispatchers, customer service teams, and other stakeholders regarding schedules, shipment updates, and operational changes.
• Ensure compliance with customer logistics procedures, safety standards, and all applicable DOT regulations.
• Support continuous improvement initiatives focused on load optimization, carrier performance, and network efficiency.
• Participate in daily and weekly team meetings to review service level agreements (SLAs), operational performance, and key metrics.

Basic Qualifications

• High school diploma or GED equivalent.
• Minimum of 2 years of experience in customer service, transportation coordination, or logistics operations, or a bachelor's degree with no prior professional experience.
• Proficiency with Google Workspace (Gmail, Sheets, Docs, and Calendar) and Microsoft Office, including Outlook, Teams, and Excel.
• Strong communication, organizational, and problem-solving skills.

Preferred Qualifications

• Experience with SAP, FourKites, BlueYonder, Salesforce, or other transportation planning, visibility, or logistics platforms.
• Knowledge of full truckload (FTL), less-than-truckload (LTL), and multimodal transportation planning.
• Experience supporting transportation operations within a large-scale distribution or supply chain network.