Job Description

On-site | Bilingual English/Spanish

Keep cargo moving. Keep customers connected.

Do you enjoy solving problems, coordinating moving parts, and making things happen? Join OCASA as a Logistics Specialist and help move cargo from pickup to final delivery.

In this hands-on role, you’ll coordinate international shipping, air freight bookings, export documentation, and shipment tracking, while keeping customers informed every step of the way. If you’re organized, proactive, and enjoy a fast-paced logistics environment, we’d love to meet you!

What You’ll Do

Coordinate shipments from start to finish

• Manage daily logistics operations, including cargo pickups, shipping, dispatch, delivery, and collections.
• Coordinate with customers, destination teams, airlines, drivers, and internal departments to keep shipments moving on schedule.
• Book airline cargo space in advance and cancel unused reservations on time to avoid unnecessary charges.
• Arrange dispatch once destination teams provide authorization—the “green light” to ship.

Get the details right

• Review cargo against invoices, packing lists, and supporting documents to identify discrepancies, shortages, or damage.
• Prepare and verify export and air freight documentation, including OCASA air waybills, HAWB, MAWB, cargo manifests, commercial invoices, and packing lists.
• Send documentation to destination teams for review and coordinate revisions until shipping approval is received.
• Maintain complete, accurate records in SAP, shared drives, and Gestión Documental, including shipment status, costs, proof of delivery (POD), and applicable accounts payable information.
• Finalize applicable DTA shipments promptly upon arrival at destination.

Solve problems and keep customers informed

• Track dispatched shipments through arrival and delivery, confirming that cargo moves as booked.
• Resolve airline offloads, flight cancellations, and delays, coordinating the next flight out (NFO) when needed.
• Communicate shipment exceptions promptly and follow through until issues are resolved.
• Coordinate customer-authorized returns or disposal when shipments are canceled or partially shipped.
• Record export expenses and shipment costs accurately to support operational and financial visibility.

Support the team

• Assist drivers with loading, unloading, pickups, and deliveries, including driving when needed.
• Support other operational activities as business needs arise.

What You Bring

• At least 1 year of experience in logistics, operations, and customer service.
• Strong verbal and written communication skills in English and Spanish.
• Excellent organization, attention to detail, and time management.
• A practical approach to problem-solving and the ability to manage multiple priorities.
• Confidence working independently and collaboratively with a team.
• Proficiency in Microsoft Excel, Outlook, and Word.
• A high school diploma or equivalent.

A plus: Experience with SAP, air freight, international shipping, export operations, cargo coordination, shipment tracking, or freight forwarding.

Your Work Environment

• This is an in-person, on-site role combining office coordination with hands-on operational support.
• The position involves walking, standing, and moving for extended periods, along with regularly lifting and carrying items weighing up to 50 lbs.
• Occasional work outside standard business hours may be needed to support urgent shipments and customer needs.
• Occasional domestic or international travel may be required for client visits, industry events