Job Description

Company Description

Customs Agency Services (CAS) has a reputation as Adelaide’s leading International Logistics Provider and Customs Brokerages. As we approach 50 years of strong industry relationships, we provide access to the world’s most significant trade routes for our customers operating in various industry sectors across Australia.

CAS are a division of the Mondiale VGL Group, Oceania’s leading freight and logistics provider offering a complete end-to-end service inclusive of pick up at origin, air freight and sea freight, customs clearance, warehousing and transport. With over 1,500 employees located in 13 countries across the globe, our team members come from a diverse range of backgrounds, ages, cultures and beliefs, which is a key strength in our success.

This is an opportunity to be part of CAS’ dynamic and dedicated team, who continually set the benchmark for providing the very best service to Importers and Exporters across the country.

Job Description

As a Logistics Specialist at CAS, you'll manage daily operational activity across a diverse freight portfolio while acting as a trusted advisor on transport and distribution. You'll balance precision and pace: keeping shipments compliant, deliveries seamless and client accounts current, while contributing to the strategies that make our operation more efficient and more resilient.

What you'll do

Run the operation

• Coordinate daily FCL, LCL and airfreight shipments from booking through to delivery
• Lead AQIS and customs compliance, including pay-in entries and fumigation/inspection bookings
• Keep every job accurate and current in CargoWise, including loading transport invoices to each job
• Monitor deliveries closely, making sure deadlines are met and documentation is spot-on
• Protect margins by ensuring empty containers are collected and dehired within free time

Advise and influence

• Provide strategic and technical support to line managers on transport and distribution matters
• Help develop and implement transport strategies and action plans that support sustainable, long-term goals
• Contribute pricing input on transport costs for projects and destinations
• Drive continuous improvement and champion workflow processes across the team

Build relationships

• Partner with customers and overseas agents, keeping them informed and confident
• Manage transport providers and resolve issues in line with company procedures
• Work closely with our Manager – Client and Business Services and colleagues across the business
• Respond to every email promptly and professionally

Qualifications

• 3+ years of international freight forwarding experience in Australia, with the depth to work independently and guide others
• Strong working knowledge of AQIS and customs requirements
• Excellent verbal and written communication
• Advanced Excel and Office 365 skills
• Strong customer service skills and a positive, friendly nature
• CargoWise One experience (preferred, not essential)
• A current police check, or the ability to complete one immediately
• The drive, passion and dedication to grow your career in a dynamic, challenging industry

Additional Information

We believe our people are our greatest strength — and the diversity of our team is central to how we grow and succeed. We’re committed to building an inclusive culture where everyone feels respected, supported, and able to thrive. With operations spanning the globe, we know we’re better together when our team reflects the diversity of the communities and customers we work with every day.