Job Description

At TA Services, we don’t just move freight – we move business forward. Since 1986, we’ve been delivering peak performance for our customers through our Freight Brokerages, Managed Transportation, Warehousing & Fulfillment, Mills Services, and Cross-Border Logistics.

What sets us apart? Our people! At TA, culture isn’t an afterthought – it’s a competitive advantage. We’re intentional about building a workplace where you’re supported, challenged, and equipped to grow. From day one, you’ll get the tools, training, and trust to unlock your full potential.

We believe when the right people live the right values, there’s no limit to what we can achieve. If you’re driven, collaborative, and ready to win, you’ll fit right in.

Here’s what drives us:

· People First – We lead with care, connection, and respect.

· Service – Our customers, carrier partners, and team members deserve nothing less than excellence.

· Safety – Built into every move we make.

· Results – High standards. Real outcomes.

· Innovation – We push boundaries and never settle.

Sound like the kind of team you want to be part of? Let’s take a closer look at the role

Key Responsibilities

• Monitor transportation activity to ensure on-time pickup and delivery performance for customer shipments.
• Track shipments and proactively communicate shipment status updates to customers and internal stakeholders.
• Ensure timely receipt and processing of carrier documentation, invoices, and related transportation records.
• Identify transportation service issues and recommend corrective actions to management to improve carrier performance and customer satisfaction.
• Provide cross-functional support through collaboration and cross-training with other Logistics Specialists to ensure continuous customer coverage and service.

Work Environment

• Fast-paced transportation and logistics environment.
• Frequent interaction with customers, carriers, and internal operations teams via phone, email, and transportation management systems.
• Primarily office-based work requiring extended periods of computer use.
• Team-oriented environment with a focus on customer service and operational excellence.

Days and Shift Information

• Schedule to be determined based on business and customer requirements.
• May require flexibility to support customer operations during peak periods or coverage needs.

Qualifications

Education

• High school diploma or equivalent required.

Experience

• Minimum of 1 year of related logistics, transportation, supply chain, or customer service experience.
• Experience working in a transportation or logistics environment preferred.
• Experience with Transportation Management Systems (TMS) preferred.
• Proficiency in Microsoft Outlook, Word, and Excel.
• Strong computer and data-entry skills with the ability to manage multiple tasks simultaneously.

Personality Traits

• Team-oriented and collaborative.
• Strong customer service mindset.
• Eagerness to learn and develop professionally.
• Adaptable and capable of working in a fast-paced environment.
• Strong organizational and problem-solving skills.
• Dependable, detail-oriented, and self-motivated.

Additional Information

Benefits/Perks

• $45k-50k
• Accrue up to five days PTO in first year. Two-weeks vacation, plus one week PTO accrue on first anniversary.
• Medical, Dental, Vision, Life Insurance, Disability
• Other benefits include Doc-On-Demand, Tuition Reimbursement, Paid Volunteer Day, Employee Assistance Program

All your information will be kept confidential according to EEO guidelines.