The Logistics Routing & Optimization Analyst uses product knowledge, customer input, support activity, and system configuration to ensure optimal output regarding client expansions, new client onboarding, route restructures, geographical updates, and specialized client programs. They also provide technical support and expertise to customers, test applications to ensure functionality, respond to customer requests and feedback, contribute to training, and end-user documentation.

Logistics Routing & Optimization Analysts, while working independently, will also interact with several departments, which include Applications Development, IT Operations, Distribution Operations, and other Teams. The scope of this work will range from routine data quality work, to training support, and project coordination.

Essential Functions & Responsibilities

Communication/Collaboration

• Communicate with customers to ensure satisfaction and completion of existing and scheduled work requests.

• Provide weekly updates on defects management, projects, and other department activity pertinent to assigned customers.

• Attend and contribute to meetings/conference calls with all departments as scheduled.

Data Management:

• Ensure accurate delivery data by consistent, ongoing maintenance of address kick-outs, wild-cards and by correcting map errors by drawing in new streets.

• Assist with the configuration of the Dart system to fulfill the changing needs of our customers.

• Assist Operations staff to determine the best geographical boundaries.

• Provide impact analysis and new routing solutions for Operations using current and potential client data.

• Analyze existing route structures and eliminate inefficiencies while utilizing pre-set parameters.

• Create, Update and Maintain plant work area designs.

Quality Assurance:

• Validate routing and/or configuration changes to plant’s territory and/or plant’s data by reviewing nightly production route books or other data artifacts.

• Test new or changed Dart application functionality, document results, and provide detailed feedback to Application Development and IT Operations teams to fix discovered issues.

Training:

• On-site training with our Operations teams following their overnight schedule.

• Assist with the development and continuous enhancement of Dart training materials and programs.

• Contribute to training sessions as needed, especially for custom features or specialized use cases pertinent to specific customers – either in person, using Microsoft Teams or similar tools.

• Effectively communicate changes in Dart functionality to the user community.

Application Support

• Follow written Standard Operating Procedures, troubleshooting steps and techniques to resolve issues by phone and email.

• Perform end to end incident management ownership in Fresh Service tracking system. Create complete and detailed tickets to ensure user needs and requests are communicated accurately

• Act as customer liaison by providing regular ticket status to the customer/user.

• Other duties as assigned

Essential

Qualifications

Competencies

Business Acumen

Process Management

Results Focused

Vision to Change/Re-engineer

Technical Learning

Problem Solving

Decision Quality

Organizational Agility

Functional and Technical

Integrity and Trust

Managing Through Systems

Time Management

Written Communications

Deal with Ambiguity

Knowledge, Skills & Abilities

Technical and Functional

• Use of PC and related software. Excellent computer skills in MS Office Suite.

• Software application testing and quality assurance background.

• Software application training and documentation background.

• Knowledge of and experience in distribution/logistics.

• Knowledge of all Dart functionality, and related mapping applications (Google Earth, Crystal Reports, Arc GIS, etc.).

• Ability to create and analyze data and process flow charts.

• Database and data configuration skills.

• Knowledge of system data flow and processing through ESRI.

• Good verbal and written communication skills.

• Ability to work on multiple projects

• Ability to trouble shoot issues and come up with workable solutions.

• Capable of coordinating work efforts of support teams to meet objectives.

Required Physical Abilities

• Able to sit, stand and move about the facility

Working Environment

• Remote Environment.

• Ability to travel up to 25% of the time.

• Primarily day shift with flexible daily schedule to include working early morning hours, overnight, on call, and/or weekends as needed.

• Ability to work in warehouse type environment, as required.

Experience, Education and Certifications Required

Experience Required

• Requires a minimum of 6-10 years of related work experience.

Required Educational Level

• Requires a Bachelor’s Degree or equivalent in Computer Science or Geographic Information Systems preferred.

IND2