Job Description

We are looking for a Logistics Representative who will play a critical role in supporting our Channel Partners and/or Internal Stakeholders, drive operational efficiencies and effectiveness within Supply Operations, including:

• Opportunity identification
• Customer Experience/L2R
• Team Player

This is a role that will work with our amazing team including but not limited to our Account Managers, Dealer Development Managers, Channel Partners, Business Stakeholders and 3PL Warehouse(s) ensuring strong collaboration.

Role for Logistics Representative

• Respond to Channel Partners and/or Internal Stakeholders on inventory related inquiries and/or issues; investigate, resolve and document when required
• Process system transactions; order creation, RMA creation, serial number look-up, PO Conversions, order and/or return system fix requests, etc.); make required adjustments as required
• Generate various system reports
• Provide support on tasks related to: step by step process documentation, back up support, special requests, etc.
• Performs other functions as assigned

Qualifications

Required Knowledge

• Strong understanding of the wireless business and/or operations
• Customer Service experience required 3+ years
• Experience in a Call Centre environment
• SAP experience asset
• Knowledge of Microsoft Office Suites
• Ability to embrace and adapt to change in a continuous learning environment
• Excellent verbal and written communication skills
• Ability to Multi-task, work in fast-paced and demanding environment

Skills & Abilities

• Proven analytical abilities – needs assessment, business case development, financial modeling, impact assessments, some knowledge of business intelligence skills and tools (ie: DOMO, tableau)
• Proactive mindset to identify process improvement opportunities
• Bilingualism (French/English) asset
• Systematic approach to solving problems
• Hyper-focused on delivering great customer experiences aligned to our outcomes
• Adept at working in a highly-collaborative lean, agile environment
• Well-versed in the interplay between business, technical and customer needs
• Highly detail oriented, organized, and have exceptional analytical skills
• Ability to work independently
• Detail oriented, yet able to stand back and appreciate the big picture
• Sense of urgency and ability to drive issues to closure despite competing priorities from various stakeholders
• Able to deal with ambiguity and complex issues and concepts