Job Description

Milestone Technologies is seeking a well-organized Repair Coordinator to provide onsite services for our client supporting a global team. In this role, you will be responsible for coordinating in-warranty repairs.

How You Will Make a Difference

• Coordinate in and out of warranty shipping and repairs with third-party vendors/manufacturers for damaged equipment
• Provide updated information on repair status and invoicing for repair costs
• Troubleshoot devices to determine possible issues
• Manage and process delivery and deployment logistics request tickets
• Process and record received deliveries of existing equipment
• Confirm and validate new asset receipts of hardware received
• Escalate, report, and manage discrepancies between hardware assets physically received
• Conduct weekly stockroom inventory asset audits
• Monitor and report inventory stock levels in accordance with established thresholds
• Maintain and track hardware to and from the inventory storerooms
• Perform hardware recovery upon employee terminations and laptop replacements
• Identify disposition of returned assets
• Assist in arranging and managing e-waste services

What You Will Need to Succeed:

• HS Diploma or equivalent
• Minimum 1 year of Inventory Management experience
• Ability to work onsite following Milestone and Client safety guidelines
• Extensive understanding of IT equipment, models, and accessories, including Windows, macOS, Android, and iOS devices
• Excellent ticket management hygiene
• Responsive and efficient communication via email, Slack, and Zoom, exhibiting a high level of professionalism
• Knowledge of storeroom safety and operations
• Ability to lift/move 25-50 pounds
• Strong verbal and written skills for customer interactions
• 2+ years of Inventory Management, imaging, and deployment experience
• Knowledge and experience using ServiceNow, Jamf, BigFix, and other device management/service delivery software

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