Key Responsibilities:
Logistics & Returns Specialist (PS)
· Incident Resolution: Spearhead the investigation of logistics failures (loss, damage, delays), driving cross-functional coordination to ensure 100% resolution within target SLAs.
· Policy Governance: Audit all return shipments to ensure data integrity and physical compliance, acting as the final gatekeeper for logistics policy adherence.
· Data Strategy: Maintain comprehensive audit trails and deliver actionable insights through daily/weekly performance reports on case health and throughput.
· Strategic Escalation: Monitor aging cases using a risk-based approach, ensuring senior leadership is alerted to potential bottlenecks before they impact the customer.
· Operational Compliance: Audit distribution point performance and DO activities through systematic validation of delivery evidence and service level agreements (SLAs).
· Operational Intelligence: Analyze shipment data to identify courier performance gaps and process weaknesses, contributing to the continuous refinement of logistics SOPs.
Requirements
Skills & Qualifications
Experience: 1 to 2 years in logistics operations, last-mile delivery, returns handling, or a related field.
Attention to Detail: High level of accuracy in case documentation, data entry, and audit record-keeping.
Communication: Good written and verbal communication skills to coordinate with courier partners and internal stakeholders.
Analytical Skills: Basic proficiency in Microsoft Excel to track case volumes, SLA timelines, and return data.
Organizational Skills: Ability to manage multiple open cases simultaneously and prioritize effectively in a fast-paced environment.
Technical Knowledge: Familiarity with logistics or courier management systems is an advantage.
Education: Bachelor's degree in Logistics, Supply Chain Management, Business Administration, or a related field.
Benefits
Why Join dopay?
Why Join dopay?
Join us at dopay and be a part of a team that’s transforming the financial landscape for the betterment of society in Egypt and beyond!-
dopay is a fintech company that delivers smart, modern, and best in class payroll payment solutions, built on secure and fast technology.
We believe every employee and worker deserves access to financial services with dignity — digital financial services built on global standards and the latest technologies. And we believe every business owner deserves a smart, simple, and secure system to manage payroll without complexity, saving them time and effort so they can focus on what matters most — their business and their people.
That’s why we designed the entire dopay ecosystem to serve all types of companies and employees — especially sectors that struggle to access banking services — helping them shift to a modern, best in class payroll payout solution with no minimum or maximum employee requirements.
Our vision is that every person, regardless of their job or income, has the right to access high quality financial services easily, simply, and with dignity. And we are building this ecosystem day by day to make sure no one gets left behind. This isn’t a luxury — it’s a basic right for everyone who works and earns a living.
