“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder
Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.
Based at the customer site, the Distribution Operations Manager will work with business leads to define and manage business process and technology roadmaps, manage change management through collaboration, People leadership (influence-without-authority) and a customer-focused approach, effectively within the Customer culture. Overseeing several on-site processes that impact daily operations and providing insight, coaching, and guidance to peers in completing all required tasks requested by the customer within timeline requirements. Review impacts to inventory and logistics and develop mitigation strategies to incorporate using root cause, corrective action analysis.
Top Daily Responsibilities:
1. Be the single point of contact to manage all DFW Operations exceptions & Operational Reporting
2. Manage and monitor metrics for Key Performance Indicators (KPIs) (OTIF, dock-to-stock, inventory accuracy, ticket SLAs, metrics, cost savings, and support with process improvements and drive corrective actions.
3. Oversee day-to-day warehouse operations (“boots on the ground”) in a 1.2M+ sq. ft. facility.
4. Drive alignment and prioritization of initiatives in a fast paced environment with many interdependencies.
Duties & Responsibilities:
Operations & 3PL Management
● Work closely with 3PL partners and internal teams to establish and improve on-site and off-site processes.
● Oversee on-site activities that impact daily operations, ensuring service commitments are met.
● Coordinate with hubs, spokes, and transportation to support stable flow and capacity; support occasional off-shift/on-call coverage (10–20% local travel).
Issue Management, Reporting & Escalation
● Review site access ticket queues, route tickets to the appropriate Customer Logistics Operations PM, and track resolution.
● Monitor customers Unified Ticketing System tracking systems issue; escalate with clear, accurate data.
● Use sheets and basic BI tools to pull and interpret data, identify trends, and recommend actions.
Continuous Improvement & Projects
● Review and update team processes and SOPs with a continuous improvement mindset (PDCA, DMAIC, A3).
● Lead and/or support cost-saving and process-optimization projects; recommend best practices to the customer and 3PL partners.
● Create and maintain pilots, trackers, and consolidated views of site activity and upcoming volumes.
Stakeholder Management & Communication.
● Facilitate cross-functional meetings and workshops; document decisions, action items, and follow-through.
● Present concise status reports to internal and external stakeholders.
● Build trust with operations leaders by combining “boots on the ground” understanding with data-driven insight.
Expeditors offers competitive benefits to all full-time employees including:
All your information will be kept confidential according to EEO guidelines.
Expeditors is a Fortune 500 service-based logistics company with headquarters in Seattle, Washington, USA. At Expeditors, we generate highly optimized and customized supply chain solutions for our clients with unified technology systems integrated through a global network of over 350 locations in 100+ countries on six continents. Expeditors is focused on the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems. Our services include air and ocean freight consolidation and forwarding, vendor consolidation, customs clearance, cargo insurance, distribution and other value-added logistics services.
We pride ourselves on being a solutions-based organization that takes the time to understand each customer's individual business needs. As a non-asset based organization, we have considerable flexibility when managing customers' supply chains. Our relationships with local suppliers and global air and ocean partners provides our customers with the best routing and pricing options. Expeditors' comprehensive, flexible spectrum of services is supported by leading-edge information technology providing the highest level of end to end visibility.
To maintain consistent quality and customer service across the globe, Expeditors has regional headquarters located in London, Dubai, Shanghai and Singapore.
At Expeditors, our industry professionals, award winning processes and globally unified systems ensure that we always live up to our promise, "You'd be surprised how far we'll go for you."
