As a Logistics Operations Manager in Aramex, you will work with multiple business and technical teams to manage successful delivery performance, drive continuous improvement, and exceed the expectations of the customers by ensuring deliveries are quick, accurate and cost effective.
Develop strong customer relationships to ensure high levels of service/satisfaction.
Implement the map designed for each customer‘s operation to meet the customer requirements and Aramex standard.
Attends customer’s meeting as required and ensure meeting customer’s SLA’s for all customers.
Analyze all customer requests impacting both cost and operational workflow.
Reporting any information that might impact company image and brand or functioning
Set KPI’s and conduct annual review for direct reports
Ensure training warehouse staff on customized logistics procedure and requirements for new customers and any change in procedure.
Recruit, train, develop and mentor direct reports.
Ensure identifying direct reports training needs and propose training needed to HR.
Assist and train personnel to use warehouse systems, DQMS and the processing of work orders..
Monitor and control the warehouse team at all levels.
Makes sure the warehouse performance is up to standard.
Ensure meeting customers’ SLAs
Maintain IRA (inventory record accuracy) as per standard.
Adhere to company HSSE, compliance and sustainability corporate policies/processes
Acts on all assigned outcomes of the quality audits.
Maintain running cost according to the budget set.
Makes sure WMS is updated on time and accurately and as per the procedures.
Responsible for maintaining stock accuracy and integrity levels.
Continuously reviews operations for opportunities of improvement and initiates needed actions.
Maintain inventory housekeeping.
Monitors capacity, productivity and performance dashboards/reports, analyze data for trends and/or spotting issues.
Coordinate with warehouse customer service team on clients’ orders and issues
Makes sure the warehouse operations run at optimal cost.
Optimize the workflow process to minimize (any) extra cost.
Controls indirect expenses including overtime and consumables.
Work with all stakeholders in projects costing and resource planning.
Lead cost efficiency projects without compromising quality and standards.
Founded in 1982, Aramex has emerged as a global leader in logistics and transportation, renowned for its innovative services tailored to businesses and consumers. As a listed company on the Dubai Financial Market (since 2005) and headquartered in the UAE, our strategic location facilitates extensive customer reach worldwide, bridging the gap between East and West.
With operations in 600+ cities across 70 countries, Aramex employs over 16,000 professionals. Our success is attributed to four distinct business products that provide scalable, diversified, and end-to- end services for customers. These products are:
• International Express, encompassing Aramex's Parcel Forwarding Business (Shop & Ship and MyUS).
• Domestic Express
• Freight Forwarding
• Logistics & Supply Chain Solutions
Sustainability is at the core of our vision and mission. To build a truly sustainable business, we leverage our core competencies to make a positive impact as responsible members of the communities we serve. Through partnerships with local and international organizations, we strive to expand our reach and benefit more individuals through targeted programs and initiatives, ensuring long-term positive change and community development.
For more information, please visit us: www.aramex.com
